Job Description

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 22 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EOE/VEVRAA

East Penn is currently seeking a Tranportation Freight Representative who coordinates and oversees the shipment of all products, materials, and supplies The Freight Representative is responsible for collaborating and communicating with logistics teams, customer service representatives, contracted carriers, and any others involved in the shipment or receipt of products. This position supports the business through tracking, tracing, and updating the status of outgoing shipments relative to customer service expectations and internal goals.

Responsibilities

• Proficiently utilize the Transportation Management System (TMS) to ensure loads ship timely and as expected.
• Tender shipments via TMS, or manually, if necessary, to proper contracted carriers ensuring the established route guides are adhered to.
• When route guides are not available, choose best carrier for the shipment adhering to best service at lowest landed cost.
• Coordinate with numerous internal and external teams to facilitate on-time shipping and receiving.
• Administer expedited loads as needed to support customer service plans.
• Proficiently use web-based logistics portals for customers and carriers as needed or directed.
• Set and manage daily warehouse appointments in the Yard Smart system.
• Consolidate and build LTL loads and communicate needs, volumes and service expectations to local LTL terminals.
• Execute export shipments supporting our global business.
• Plan Original Equipment customer shipments under strict guidelines and requirements with zero defect expectations.
• Create bills of lading and other necessary shipping documents accurately and deliver them to necessary parties.
• Communicate effectively and professionally with contracted carriers in support of East Penn business.
• Communicate professionally and effectively with Customers and Carriers.
• Perform all other duties as requested.

Qualifications

Experience & Qualifications

• Minimum of 1-year previous work experience in a fast-paced office environment

• Preferred:

  • Prior work experience in Transportation and/or freight environment; knowledge of Transportation procedures
  • East Penn work experience that includes extensive knowledge of East Penn procedures and practices
  • Experience using TMS and web based portals for entering or tracking data

Education/Certification

• High School diploma or GED required
• Associates degree or higher in related field is a plus

Skills & Competencies

• Strong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolution
• Excellent verbal and written communication skills
• Proficient in multi-tasking, prioritizing and managing time effectively
• Excellent attention to detail and accuracy
• Open to coaching with the ability to apply feedback
• Exceptional interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization
• Working knowledge of Microsoft suite (Excel, Microsoft Word and PowerPoint)

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities