Applicants must submit their completed application by 07-24-2026 at 11:59 p.m. MST
Submit an updated resume that clearly details your experience directly related to the Transportation Eligibility Specialist.
For questions regarding this recruitment please contact Genevieve.Hernandez@tucsonaz.gov
Position Specific Summary
The Transportation Eligibility Specialist position at the City of Tucson’s Department of Transportation & Mobility is responsible for determining Americans with Disabilities Act (ADA) Paratransit eligibility, maintaining records, resolving disputes, while ensuring compliance with regulations.
Work is performed under the supervision of the Transportation Services Manager. This position does not supervise.
Duties and Responsibilities
Reviews applications, medical documentation, and conducts interviews and assessments to determine Americans with Disabilities Act (ADA) Paratransit eligibility. Documents eligibility decisions, updates databases, and ensures accurate record-keeping for compliance and auditing.
Interprets and applies federal ADA regulations and agency policies to eligibility determination. Ensures that eligibility decisions align with federal, state, and local transportation policies, including ADA and other accessibility regulations.
Provides clear explanations of eligibility decisions, appeal processes, and service guidelines. Communicates with applicants, caregivers, and agencies to provide information on eligibility requirements, application status, and transportation options.
Assists with reconsideration requests, gathers additional documentation, and participates in appeal hearings as needed. Addresses and resolves disputes or complaints related to eligibility determinations and service access.
Engages with the community, stakeholders, and advocacy groups to provide information about ADA Paratransit eligibility and regulations.
Works with transportation providers to ensure eligible individuals receive appropriate services.
Performs all other duties and tasks as assigned
Bachelor's degree
Two (2) years of relevant experience
Any combination of relevant education and experience may be substituted on a year-for-year basis.
Education: Bachelo'rs Degree
Expereience: Two (2) years directly related experience
Equivalencey: Any combination of relevant education and experience maybe substituted on a year-for year basis
Preferred Qualifications: Experience in ADA Paratransit eligibility determination or related transportation services.
Experience handling complaints, appeals, or dispute resolution.
Bilingual (English/Spanish)
J2712 - Transportation Eligibility Specialist
View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent
G106
$24.16 - 36.24 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
Non-Exempt
Regular
Full time
Department of Transportation and Mobility
https://www.tucsonaz.gov/Departments/Transportation-Mobility
This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.
The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
ADA Accessibility Compliant Form
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov
Genevieve Hernandez
tdot_hr@tucsonaz.gov
For general Human Resources questions please contact 520-837-4190.
The City of Tucson, located in the heart of the Sonoran Desert, is Arizona's second largest city and oldest city. With a Council-Manager form of government, the legislative body is comprised of the Mayor and six Council Members who are elected at large. The City Manager is appointed by the Mayor and Council and functions as the Chief Executive Officer, carrying out the policies of the City Council and managing all municipal operations.
