Job Description

Posting number: DOT27MO004

Department: West Virginia Division of Motor Vehicles

Division: Moundsville Regional Office

Job classification: Transportation DMV Agent Floor Manager

Posting type: SME **PSA**

Categories: Clerical & Data Entry, Customer Service

Summary

**Disclaimer-this position will be considered classified-exempt and “at will.”

Are you a natural leader who thrives in a dynamic environment and enjoys making a positive impact in your community? The West Virginia Division of Motor Vehicles is looking for a DMV Agent Floor Manager to guide daily regional office operations, support a dedicated team of DMV Agents, and deliver high-quality public service.

As the DMV Agent Floor Manager, you will perform lead worker and supervisory duties in a DMV Regional Office, overseeing the activities of DMV Agents and ensuring smooth daily workflows. You will delegate assignments, review staff work, and train employees on procedural and policy updates. Additionally, you will handle full-performance public contact work—including processing driver’s licenses, vehicle registrations, and vehicle titles—while stepping in to resolve unusual or complex customer service situations.

What You’ll Do

• Lead & Mentor Staff: Assist the Regional Office Assistant Manager with planning, delegating work assignments, reviewing performance, and training DMV Agents on work methods and policy updates.
• Step Up in Leadership: Assume management-established authority in the absence of the Regional Office Assistant Manager to delegate assignments, adjust work schedules, approve leave requests, and oversee team functions.
• Manage Financial & System Operations: Audit DMV Agents at the end of the business day, verify transactions, authorize corrections/voids in the cash register system, assess fees, process cashier transactions, and balance cash drawers.
• Guide & Assist Customers: Help customers in person by interpreting state code, policies, and procedures, while explaining required fees, documentation, forms, and taxes for driver and vehicle transactions.
• Resolve Complex Situations: Address and resolve complex or high-stakes customer inquiries and handle challenging customer interactions with professionalism.
• Maintain Accurate Records & Testing: Administer driver’s license knowledge and skills tests, review customer documentation for completeness and accuracy, enter and update computer records, and compose correspondence to explain required documents.

Travel may be necessary, therefore, a valid driver's license is required.

Qualifications

**Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION: Graduation from standard high school or the equivalent

EXPERIENCE: Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.

Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

SPECIAL: All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

Supplemental information

• Candidate Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: brenda.g.hill@wv.gov