Job Description

Posting number: DOT27GO001

Department: West Virginia Department of Motor Vehicles

Division: Morgantown Regional Office

Job classification: Transportation DMV Agent 1

Posting type: SME **PSA**

Categories: Clerical & Data Entry, Customer Service

Summary

**Disclaimer-this position will be considered classified-exempt and “at will.”

Exciting Opportunity: Transportation DMV Agent 1

Make a direct impact in your community by joining the West Virginia Division of Motor Vehicles as a Transportation DMV Agent 1! In this dynamic, full-performance role, you will be the face of the DMV, delivering top-tier customer service in a fast-paced regional office environment.

What You'll Do

Engage & Assist: Serve as the primary contact for customers, providing guidance on motor vehicle laws, policies, fees, and required documentation.

Process Key Documentation: Assist citizens with driver's licenses, ID cards, vehicle titles, and registrations.

Administer Tests: Get trained and certified to conduct driver's license knowledge and practical skill tests.

Financial & System Operations: Perform cashiering duties, balance daily cash drawers, and update state computer databases.

Inventory & Correspondence: Manage inventory items and compose clear correspondence for customer inquiries.

Qualifications

**Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION:

Graduation from standard high school or the equivalent.

EXPERIENCE: One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.

Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

ADDITIONAL REQUIREMENTS:

A valid driver's license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime Hours may be required.

SPECIAL REQUIREMENTS:

All applicants must consent to fingerprinting and a criminal background investigation.

Supplemental information

• Candidate Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: brenda.g.hill@wv.gov