Job Description

The Dispatcher is responsible for coordinating and managing the efficient movement of equipment, and/or shipments. This role serves as a central communication hub, ensuring timely scheduling, real-time issue resolution, and effective communication between drivers, partner carriers, operations teams, and customers.

Principal Duties and Responsibilities

• Coordinates and schedules all loads and coordinates with sales and production.

• Coordinates proper loading and shipping order with Shipping and Receiving personnel.

• Manages loads to be shipped with partner carriers

• Determines mode of transportation and selects appropriate carrier.

• Negotiate rates and contracts for transportation services.

• Coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.

• Verify delivery appointments and loading times for each carrier.

• Answers questions and resolves supplier and customer problems regarding transportation issues.

• Documents any shortage on orders, investigates reasons for occurrence and informs carrier of shortage to get compensation or to resolve issue with customer with assistance of sales.

• Responsible for managing and filing all transportation-related accident claims with carrier partners.

• Takes and acts upon all calls for tracing and/or expediting orders, working with the appropriate team members.

• Prepares various reports and correspondence as required.

• Validates quantities on bill of ladings with load sheets

• Confirms readiness of all loads & builds into template to load to Transportation Management System (TMS)

• Performs other duties as required

Qualifications

• High school diploma

• Minimum 2 to 4 years of experience in the field or related area 5 years preferred.

• Working knowledge of standard DOT concepts, regulations, practices and procedures.

• Working knowledge of Excel, Word, and Outlook.

• Basic knowledge on lumber math, lumber grades and species.

• Preferred understanding on company policies, practices and procedures.