Job Description

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Transportation Dispatcher and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact
The transportation dispatcher is responsible for coordinating transportation to and from our TrueCare sites. He/she is responsible for working with outside vendors to provide them with patient locations to ensure timely arrival to medical appointments. He/she is also responsible providing high quality customer service to all patients while working with them to set up transportation services. The transportation dispatcher also works closely with clinic front desk staff to keep them informed of any delays in transportation for patients who are scheduled.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of one (2) years’ experience of over-the-phone customer service.
• Computer literacy working with PC based software applications and high proficiency with Microsoft Office Suite including Outlook, Word, and Excel.
• Ability to multi-task and prioritize.
• Available to work a Tuesday through Saturday shift.
• Bilingual English/Spanish required.

Why Join Us
We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

• Provide services that truly impact the community
• Grow professionally through training and development opportunities
• Work with a collaborative, supportive team

Perks & Benefits:

• Competitive pay
• Generous paid time off
• Low-cost health, dental, vision & life insurance

The pay range for this role is $23 - $32.20 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.