Job Description

Essential Job Functions

• Serve as a first point of contact for customers and carriers, managing communication via phone and email.
• Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services.
• Provide timely updates on shipments, including Track & Trace and Exception Management Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution.
• Assist with customer inquiries, complaints, and service recovery efforts.
• Support the carrier billing process and resolve discrepancies in coordination with accounting teams.
• Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly.
• Contribute feedback and recommendations to enhance efficiency, compliance, and service quality.
• Maintain accurate shipment records and ensure compliance with company policies and procedures.
• Participate in continuous improvement initiatives at both the account and operational level.
• Other duties as assigned

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.

Education & Experience

• 2–4 years of experience in logistics, transportation, or supply chain operations.
• Strong communication and customer service skills with the ability to manage multiple priorities.
• Proficiency with Transportation Management Systems and Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to manage exceptions effectively.

• Ability to work independently and as part of a cross-functional team.
• High School Diploma or GED
• Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required).

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.