Position Title: Transportation Coordinator (JOB 413)
Reports To: Director of Life Enrichment Department: Resident Services
Payroll Status: Non-Exempt
Salary Range: $20 - $ 21.25 / Hour
JOINING THE CARILLON TEAM
Carillon is West Texas’ premier senior living community and is home to more than four hundred independent living, assisted living and skilled nursing residents. As part of the Carillon Team, you’ll enjoy our exceptional work environment, a highly collaborative staff of professionals, generous compensation, and a full suite of benefits including medical, dental, vision, life, accident and hospitalization insurance, as well as a robust retirement savings plan.
OF RESPONSIBILITIES
The Transportation Coordinator is responsible for planning, organizing, directing, and evaluating all transportation services provided to residents of Carillon. This position ensures safe, efficient, reliable, and courteous transportation for residents attending medical appointments, shopping trips, recreational outings, and other community-sponsored activities. The Coordinator oversees transportation personnel, fleet operations, regulatory compliance, budgeting, and service quality while supporting Carillon's mission of enhancing resident independence, safety, and quality of life.
ESSENTIAL JOB FUNCTIONS
Direct and coordinate daily transportation services for independent living, assisted living, memory care, and skilled nursing residents.
Develop transportation schedules that maximize efficiency while meeting resident needs.
Ensure timely and reliable transportation for medical appointments, community events, shopping trips, and special programs.
Evaluate transportation requests and allocate resources appropriately.
Maintain systems for trip scheduling, dispatching, and recordkeeping.
Recruit, hire, train, supervise, coach, and evaluate transportation personnel.
Maintain adequate staffing levels to ensure uninterrupted service.
Conduct performance evaluations and implement corrective action when necessary.
Promote a culture of safety, accountability, teamwork, and exceptional customer service.
Facilitate ongoing driver education and training.
Ensure compliance with all federal, state, local, and organizational transportation regulations and policies.
Monitor driver qualifications, licensing requirements, background checks, and driving records.
Maintain transportation safety programs and conduct regular safety meetings.
Investigate accidents, incidents, and complaints and implement corrective actions.
Ensure compliance with Americans with Disabilities Act (ADA) requirements and safe passenger assistance practices.
Oversee maintenance, inspection, repair, and replacement of departmental vehicles.
Ensure all vehicles are clean, properly equipped, and maintained in safe operating condition.
Maintain vehicle maintenance records and coordinate preventative maintenance schedules.
Monitor fuel usage, mileage, and vehicle utilization.
Recommend vehicle acquisitions and fleet improvements.
Monitor departmental expenditures and identify cost-saving opportunities.
Coordinate with Life Enrichment and Plant Department Directors regarding transportation-related purchases and vendor services.
Foster positive relationships with residents, families, and staff.
Address transportation concerns and service requests in a timely and professional manner.
Continuously evaluate resident satisfaction and identify opportunities for service enhancement.
Maintain department policies, procedures, and operational standards.
Serve as the primary point of contact for transportation-related questions, concerns, and scheduling.
HOSPITALITY FOCUS
Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
Westrivetoanticipateresident,employeeandguestneedsandactaccordingly.
Weembraceandvalueourdifferences.
Wemaintainhighlevelsofprofessionalism,bothinconduct andappearance,atalltimes.
KNOWLEDGE AND ABILITY
EDUCATION, EXPERIENCE, & CREDENTIALS
PERSONAL AND PUBLIC CONTACT
Will have personal contact with all levels of Carillon staff, residents, family members, vendors, and other elder care professionals.
PHYSICAL/MENTAL CONDITIONS
Must be able to sit for up to 50% of the workday. Must be able to stand and walk throughout the community for up to 50% of the workday. Must be able to push or pull 50 pounds unassisted. Must be able to lift up to 30 pounds. Must be able to bend and reach. May be exposed to infectious and Contagious diseases.
OSHA TASK CATEGORY I
Tasks that involve exposure to blood, body fluids, and tissues.
COMPLIANCE
Responsible for abiding by all Carillon policies and procedures to include the Code of Ethics and the principles and standards set forth for conducting the business and affairs of Carillon, Inc.
Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Responsible for abiding by all Carillon policies and procedures relating to HIPAA.
Based in Des Moines, Iowa, and established in 1971, LCS is a leading provider of high-quality senior lifestyle products and services. The LCS Family of Companies focus on development, operations management, marketing and sales management, and strategic planning for Life Plan Communities, formerly referred to as Continuing Care Retirement Communities (CCRC), and rental independent living, assisted living, and memory care communities nationwide. The company also provides a full-service real estate private equity enterprise, insurance, and national purchasing consulting services. The companies of LCS serve thousands of seniors across the nation.
