Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Transportation Planner is responsible for coordinating daily shipments, maintaining Salesforce system and overseeing accessorial approval.

Key Responsibilities

• Review all shipments daily in Salesforce and TMS systems to ensure transportation providers are scheduled for timely pickups from factories and on-time deliveries to Carrier customer locations and provide timely systems as needed.
• Reschedule any delayed or early shipments daily across multiple systems and ensure the information in each system and matches schedule adjustments.
• Problem solve delivery management issues and provide regular updates to customers or partners.
• Review Factory Yard Reports daily to ensure timely pick up of Carrier shipments. Troubleshoot delayed and missed pickups with transportation providers.
• Review Live Loads schedules daily and communicate any delays to factory locations.
• Respond to customer, employee, or provider communications via personal email or Carrier Track & Trace mailbox in a timely and professional manner.
• Schedule shipments for intermodal providers via Salesforce and communicate those schedules to Transportation providers.
• Update shipments IDs in Salesforce to Carrier Bill of Lading numbers.
• Review and Approve/Reject accessorial charges from providers.

Basic Qualifications

• High School Diploma
• 1+ years direct transportation planning experience

Preferred Qualifications

• 1+ years Transportation/Logistics Experience
• Experience working directly with Transportation Providers strongly preferred
• Working knowledge of Microsoft Office Excel, Word and PowerPoint (SAP Experience a plus)
• Strong written and verbal communication skills
• Passion for servicing customers. Ability to listen to customer needs, quickly act to solve their problems and exceed expectations.
• Ability to work independently, be a self-starter and follow standard work procedures.
• Ability to flourish in a fast-paced, changing environment.
• Ability to manage multiple tasks simultaneously and remain focused on attention to detail.
• Strong collaboration skills and willingness to work as one team toward a common purpose.
• Strong problem solving and issue resolution skills.

#LI-onsite

RSRCAR