Job Description

Transportation Coordinator

The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
• Refers service or billing issues to designated departments for investigation
• Processes and inputs customer orders and receipts within the TMS, Mercury Gate
• Generates all related paperwork and necessary information required for customer orders.
• Tracks/traces orders using TMS and Online Tracking Websites
• Communicates any discrepancies found during track/trace to account owner
• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
• Maintains current and accurate procedure material which details the processing requirements for each account
• Prepares reports concerning customer services activities
• Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
• Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
• Other duties as required and assigned

What you need: (requirements)

• High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
• Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
• Experience in customer service position preferred
• PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
• Ability to communicate professionally with internal and external stakeholders
• Ability to effectively present information and respond to questions from groups of
• managers, customers, and co-workers
• Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
• schedule form
• Ability to prioritize and meet expected deadlines

What you gain from joining our team:

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

Text DELIVER to 88300 to Apply1