Job Description

Job Location: 95 North Canton OH - North Canton, OH 44720
Position Type: Dispatch
Travel Percentage: Up to 25%
Job Shift: 8hr
Job Category: Sales PlanTransportation Broker Position Overview
KAG Logistics is seeking a driven, results-oriented Transportation Broker to manage the full lifecycle of freight transactions—from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments.
The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings uncapped.
Key Responsibilities
Sales & Business Development
• Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals
• Build and manage a personal book of business
• Negotiate competitive freight rates with customers
• Identify opportunities for growth within existing accounts
Carrier Procurement & Management
• Source and vet qualified carriers
• Negotiate rates to maximize margin while ensuring service reliability
• Develop and maintain strong carrier relationships
• Ensure all carriers meet compliance and insurance requirements
Freight Operations
• Coordinate and dispatch shipments from pickup through delivery
• Track loads and proactively communicate updates to customers
• Troubleshoot and resolve service issues in real time
• Manage documentation including rate confirmations, BOLs, PODs, and invoicing
Financial Management
• Manage gross margin on each load
• Accurately input load details into TMS
• Assist with billing and collections as needed
• Monitor profitability and KPIs

Qualifications

Qualifications
• Business to business inside sales, and / or transferable customer account management experience (preferred)
• Bachelor’s degree (preferred)
• 2-5 years of freight brokerage or 3PL experience (preferred)
• Proven ability to develop and manage customer relationships
• Strong negotiation skills
• Excellent verbal and written communication
• Ability to multitask and manage high shipment volume
• Proficient in TMS systems and Microsoft Office/Google Workspace
• Highly organized and detail-oriented
Compensation & Benefits
• Base salary + uncapped industry leading commission
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Career advancement opportunities
Key Performance Indicators (KPIs)
• Gross margin per load
• Monthly revenue generated
• Load volume
• Customer retention rate
• On-time pickup and delivery percentage
• New customer acquisition (Hunting)
• Customer account growth (Farming)
• Customer scorecard / KPI compliance
What Success Looks Like
• Builds and maintains a profitable book of business
• Maintains strong shipper and carrier relationships
• Consistently meets or exceeds margin and revenue targets
• Demonstrates ownership and accountability from load creation to final delivery
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.
All employees of the Company are expected to:
1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.
#NDLP
#LI-AM1