Job Description

Job Location: Austin, TX 78752

Position Type: Part-TimeEducation Level: Associates Degree

Job Shift: DaysThe Transportation and Program Assistant supports the daily operations of the program by providing administrative assistance to the Program Director and staff. This role also serves as a key resource for clients and their families, facilitating safe, timely, and efficient transportation to appointments, employment, and community-based activities while promoting a positive and supportive experience.

QualificationsESSENTIAL JOB RESPONSIBILITIES

• Transport clients and their families to and from their appointments, interviews and other local locations safely, ensuring a supportive and respectful environment.
• Provide local transportation as assigned by program leadership.
• Work irregular shifts, irregular days and be available when required to transport clients to assigned destinations.
• Maintain a calendar that tracks and coordinates clients' travel needs to ensure they get to their assigned destination on schedule.
• Maintain accurate and up to date travel logs.
• Assist clients with getting in and out of the vehicle as well as with loading and unloading as necessary.
• Perform clerical and administrative duties for program leadership and staff, including filing, typing, drafting, and preparing correspondence/memorandums, and compiling reports.
• Assist in scheduling meetings, programs and events related to clients and the program.
• Manage, track, and complete various forms, spreadsheets, and other program documents, as necessary.
• Maintains client and program confidentiality and ensures that all office and record security procedures are followed.
• Maintains a positive, respectful demeanor in all contacts with staff, clients, and the public.
• Works to build positive, productive relationships with other staff.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS

• Excellent verbal and written communication skills 
• Ability to handle confidential material in a responsible manner 
• Proficiency in all Microsoft Office applications  and Google tools.
• Proficiency in a second language spoken by the local refugee population is strongly preferred.

EDUCATION: Associate degree, preferred, or equivalent combination of education, training, and experience may be considered in lieu of a degree.

EXPERIENCE: Minimum of 2 years of experience relevant to the position and working with vulnerable populations.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Ability to work outside of the 9-5 schedule, as needed.

LICENSES: Valid Driver’s License with clear record.

OTHER: Must be available and willing to travel to various locations with such frequency as the business need dictates.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.