Viking Travel Care is looking to strengthen our Transport Team with experienced Transport&RepatriationSpecialists
We are seeking a structured, proactive, and hands-on professional with experience in travel insurance assistance, case management, travel operations, or medical transport coordination. This is an exciting opportunity to join an international team and play a key role in arranging medical repatriations and travel solutions for customers worldwide.
In this role, you will work closely with Assistance Coordinators, medical providers, airlines, and travel partners to coordinate medical repatriations, air ambulance transports, assisted travel, and complex travel itineraries.
Manage all types of cases, ranging from simple to highly complex
Coordinate medical transport cases and repatriations, including air ambulance transports
Arrange flights and manage complex travel itineraries
Handle ticketing related to medical transports and assisted travel requests, including WCHR, stretcher cases, and other special service requests
Coordinate with airlines, travel partners, healthcare providers, and internal stakeholders
Provide support, guidance, and knowledge sharing to colleagues
Ensure smooth, efficient, and cost-effective travel arrangements
Follow operational procedures, quality standards, and internal guidelines
Minimum 2-3 years of experience within a travel agency, airline, travel assistance company, or ticketing environment
Strong understanding of ticketing systems and travel industry terminology
Experience handling complex bookings and last-minute changes
Excellent English communication skills, both written and spoken
Knowledge of a Scandinavian language (Norwegian, Swedish, or Danish) is considered a strong advantage
Strong IT skills and the ability to quickly learn new systems
Structured and organized, with the ability to prioritize effectively in a fast-paced environment
Proactive and solution-oriented
Flexible and comfortable handling urgent and time-sensitive situations
Strong team player with excellent communication skills
Eager to learn and contribute to continuous improvement
A permanent employment contract under Spanish labor law
The opportunity to work for a well-established Nordic company
A dynamic, supportive, and international work environment
Professional development and growth opportunities
Meaningful work helping travelers when they need assistance the most
Position: Transport & Repatriation Specialist
EmploymentType: Full-time, permanent
WorkingHours: Day, evening, and weekend shifts
Location: Torrevieja or Fuengirola, Spain
StartDate: As soon as possible or by agreement
Please contact: Transport and Repatriation Manager, Daisy Haran
E-mail: daisy.haran@vikingassistance.com or mobile: +34 620757084
Viking is Norway’s largest roadside assistance company, and a leading Nordic assistance group with strong focus on customer satisfaction and innovation. Our Norwegian legacy and harsh natural conditions have fueled our experience in solving mobility situations for almost 70 years. We ensure efficient and safe mobility of vehicles, passengers and vehicle content wherever a breakdown takes place.
