Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title

Senior Manager – Transport Solutions & Consultancy

Business unit

Work Dynamics – Integrated Facilities Management (IFM)

Reporting to

Senior Director – Transport Solutions (Pan India)

Key stakeholders

Transport Solutions Lead, FM Advisory & Solutions teams, Business Development / Sales teams, Account Managers, Client transport SPOCs, Transport vendors and OEM/technology partners

Direct reports

Individual contributor role; functional oversight of site transport teams, MIS/Billing executives and consultancy project resources as assigned

Duties & Responsibilities

A. Transport Consultancy & Advisory Delivery

• Undertake transport consultancy assignments end-to-end, including diagnostics, transport audits, route and occupancy analysis, vendor and cost benchmarking, policy and process reviews, and operating model assessments.

• Conduct site visits, data collection, stakeholder interviews and workshops as part of consultancy and assessment engagements.

• Analyse transport data (trip sheets, routing, occupancy, billing, compliance records) to identify cost optimisation, harmonisation and service improvement opportunities.

• Draft structured reports, findings and recommendations for audits and assessments conducted, including executive summaries, savings quantification, implementation roadmaps and risk flags.

• Track closure of audit findings and support clients/accounts in implementing agreed recommendations.

B. Solutions, Sales & RFP Support

• Assist Solution Leads in preparing sales pitches, capability decks and proposals for Transport Consultancy opportunities and Transport Operations RFPs/RFIs.

• Support solution development: scope definition, staffing/effort estimates, commercial inputs, savings simulations, case studies and differentiators.

• Prepare client-ready collateral (presentations, one-pagers, response documents) and coordinate inputs from operations, pricing and subject-matter experts within bid timelines.

• Participate in client pitch meetings, site walkthroughs and due diligence visits alongside Solution Leads.

• Maintain a repository of proposals, benchmarks, templates and win/loss learnings to improve future bids.

C. Transport Operations & Account Support

• Provide strategic oversight of site-level transport operations as assigned, acting as escalation point for transport matters at designated facilities.

• Maintain and update Vendor Performance Scorecards quarterly; prepare and maintain vendor performance reports.

• Conduct monthly meetings with vendor management teams and client SPOCs; circulate minutes to senior management and ensure closure of action points.

• Maintain the vendor contract tracker and coordinate with client teams on renewals and revised addendums.

• Ensure adherence to all client security guidelines, particularly safety protocols for female employees; escalate deviations through proper channels.

• Prepare transport plans for BCM situations and actively participate in client BCM planning meetings.

• Work closely with the billing team on invoice payments and monthly accruals; ensure accuracy of transport costing data and highlight variances to management.

• Ensure weekly/monthly MIS on operational summary and costs is shared with senior management on time; contribute to the Monthly Management Report (MMR) and Quarterly Business Reviews (QBR).

• Assist during audit processes, provide audit reports with proper justification, and ensure on-time closure of audit findings.

• Ensure statutory compliance, checklists and reports are adhered to at all times, in line with JLL and client-site regulations.

D. Process, People & Continuous Improvement

• Develop and document transport processes and procedures that reduce cost and improve client satisfaction, benchmarked to industry standards.

• Create initiatives and new projects to minimise cost of operations and improve service efficiency and effectiveness.

• In consultation with the Transport Lead / Account Manager, support goal setting, performance reviews, training plans and capability development for transport teams and drivers.

• Ensure transport policies, processes and procedures are adhered to by all transport staff; demonstrate leadership and responsiveness within the team.

• Engage regularly with employees and client representatives to understand issues and requirements, and build strong client relationships.

Performance objectives

The role is a hybrid of transport consultancy delivery, solutioning/sales support and transport operations oversight, supporting the Senior Director – Transport Solutions in growing and delivering the Transport Solutions practice.

• Deliver consultancy assignments and audits on time, with high-quality, client-ready reports and recommendations that lead to measurable cost or service outcomes.

• Support winning of Transport Consultancy and Transport Operations mandates through timely, high-quality pitch, proposal and RFP contributions.

• Provide an efficient and cost-effective transport network for assigned sites; deliver on cost, compliance and transport capacity commitments.

• Achieve agreed KPIs and SLA targets and sustain high client and employee satisfaction; assist the Transport Lead in implementing new initiatives and innovations.

Key performance measures

• Quality, timeliness and client acceptance of consultancy reports, audit findings and recommendations.

• Contribution to pursuit outcomes: proposals/RFPs supported, win rate, turnaround time and quality of solution collateral.

• Identified and realised savings/process improvements from consultancy and audit engagements.

• Client satisfaction (CSAT) and employee satisfaction scores for assigned operations.

• KPI/SLA achievement, MIS accuracy and timeliness, statutory compliance and on-time closure of audit findings.

Key skills

Qualification (E): Graduate; MBA / postgraduate qualification in Operations, Logistics or Supply Chain preferred

Overall experience: 10-12 years

Industry experience: Minimum 5 years in employee transport / transport & logistics; exposure to transport consultancy, audits or solutioning preferred

Industry type: Transport & Logistics / Corporate Employee Transport / IFM

Technical skills (E): Advanced MS Office (PowerPoint and Excel – data analysis, modelling, dashboards), professional mail communication; working knowledge of transport management systems/routing tools and report writing

Generic skills (E): Strong written and verbal communication, analytical and problem-solving ability, presentation and storytelling skills, stakeholder management, leadership, interpersonal skills, multi-skill experience

Behaviours: Achievement orientation, teamwork, client-centricity, attention to detail, ability to manage multiple priorities across consultancy and operations

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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