Job Description

• Contract Type: Permanent / 40 Hours Per Week
• Salary: £41,160.6
• Location: Oldbury
• Days of Work: Monday - Friday
• Start Time: 08:00- 16:00 / 09:30-17:30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Purpose of Position

In this role you will be responsible for creating rosters, liaising with agencies, forward planning of peak periods and managing Outbased driver holidays. Alongside this, ensuring cost and service levels are maintained as paramount.

Key Tasks/Areas of Responsibility

• Creating a workable roster which meets set KPIs around cost and service to be passed onto the operations team.
• Growing, maintaining and managing agency relationships to ensure sufficient and legally compliant resources are in place.
• Managing Outbased driver holidays and absences to fit with business requirements.
• Improving the overall support to the Operation whilst concentrating on new and innovative ways of working.
• Reviewing KPIs and metrics through dashboards and data sets to drive efficiencies in HPR and overall Transport cost, whilst maintaining service levels.
• Work closely with other departments to review current set ups and look for improvements.
• Monitor, review and action payment of all agencies within the department.
• Liaising with agencies to resolve and manage driver issues such as legal compliance, wages or shift queries.
• Effectively manage a shared inbox.
• Reacting to special requirements for employed drivers within the rosters.

Qualifications

What we’re looking for​;

• High levels of attention to detail
• You will have the ability to manage your own time and prove to consistently be a high performer under pressure.
• Experience of monitoring your own performance, with the ability to analyse data in order to identify improvements and successfully implement change.
• Outstanding communication skills with the ability to influence strategy.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today