Job Description

The purpose of this position is to manage and oversee key operational interfaces including transport integration & mobility, emergency services and governmental

interfaces for the Keolis-MHI Dubai Metro and Dubai Tram.

KEY RESPONSIBILITIES

Strategic

1. Lead Dubai Metro and Tram integration issues with the RTA for the delivery of integrated transport services.
2. Liaison and agreement on the Third-Party Management and Interface with the Roads and Transport Authority.
3. Liaise with the emergency services including the police to ensure that all arrangements for emergency response and management are in place.
4. Run focus groups, desk-top exercises and the new initiatives related to security and stakeholder relations department.
5. Liaise with third parties and internal departments to develop their involvement in line with operational assurance, including the planning, implementation of interdisciplinary.
6. Maintain excellent relationship with our Stakeholders.
7. Manage and deliver the Public Integration Proposal.

Financial

N/A

Stakeholder / Customer

1. Internal stakeholders include Keolis-MHI operation-related units, departments, managers, board members Keolis Group, Mitsubishi Heavy Industrial and Mitsubishi Corporate.
2. External stakeholders are third parties that may include governmental and private sectors, the general public, regulatory agencies, and etc.
3. Road & Transport Authority (Rail Agency, Rail Right of Way, Security Corporate, Safety Risk Regulation Planning Department, Public Transport Authority, Traffic Road Authority) and other agencies in RTA.
4. Dubai Transport Security Police.
5. Dubai Police (Police Stations, General Deportment of Protective & Emergency, Traffic Police, Rescue & Search, Operation Control Centre, Resilience centre Police and etc)
6. Dubai Civil Defence
7. Dubai Cooperation of Ambulance Services
8. And others as identified in stakeholders register and matrix.

Operational

1. Manage key operational interfaces including transport integration, emergency services and governmental interfaces for the Dubai Metro & Tram.
2. Chairing and leading the Multimodal Transport Integration Meeting with RTA Rail Agency and PTA Bus.
3. Support the KM departments and emergency services including the police to ensure that all arrangements for emergency response and management are in place.
4. Support in the Implementation of Test Exercise programme for Dubai Metro and Tram.
5. Liaison and agreement on the Third-Party Management and Interface with the Roads and Transport Authority.
6. Maintain communications and interface with 3rd parties (where necessary) with aim of achieving integrated approach to Testing and Trial Running.
7. Conduct walkthrough, site familiarization and site visit with stakeholders’ pre-events or exercises and when its needed or required.
8. Identify the required Stakeholder and start communicating and build a relationship.

Capability / People

1. Leadership & Influence
2. Conflict Resolution
3. Relationship Building
4. Feedback & Coaching
5. Effective Communication

KEY COMPETENCIES

Technical Competencies

1. Ability to identify, analyse, and manage relationships with internal and external stakeholders.
2. Skilled in mapping stakeholder influence, interests, and communication needs.
3. Ability to develop and execute effective communication and engagement plans aligned with departmental objectives.
4. Risk Assessment / Risk Mitigation.
5. Training & Development – Emergency Services Site Familiarisation.

Behavioural Competencies

1. Collaboration & Teamwork.
2. Relationship Building.
3. Problem Solving & Critical Thinking.
4. Cultural Awareness.
5. Leadership.
6. Decision-Making.
7. Communication.

MINIMUM QULAIFICATIONS

Min.

Required

Desirable

Education

• Degree holder or high diploma of post-secondary education in a related discipline.
• Professionally qualified with membership of a recognised transport institution.

Experience

• A minimum of 5 years of relevant work experience is required.
• Preferably 2 years’experience working in a transport environment or other similar environment.
• Experience working with emergency service and other governmental organisations.
• Thorough understanding experience of dealing with third parties within the United Arab Emirates.
• Experience in operational delivery and working with Key Performance Indicators and contractual targets.
• Experience budgeting and forecasting.

Skills / Training

• Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
• Good literacy and analytical skills required for the role.
• Ability to understand complex systems and possess good IT skills.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.