Job title: Transport Enforcement and Investigations Officer
Salary: £44,456.00 + Shift Allowance
Grade: TEIO
Contract type: TfL
Reference: 4872
Team: Investigations Team
Contract details: Permanent
Location: Palestra/ Field
Working Pattern
This is a frontline operational role and is not suitable for hybrid working.
You'll work a rotating shift pattern that includes early starts, late finishes, weekends and bank holidays. The role is based at Palestra House but requires regular travel and deployment across the TfL network.
Application closing date: 10th July at 23.59
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
As aTransport Enforcement and Investigations Officer, you will play a key role in protecting the integrity of London's transport network and the taxi and private hire industry. You will help ensure a safe, secure, and fair environment for customers, drivers, operators, and colleagues through a combination of investigative, intelligence, and enforcement activities.
This is a varied and rewarding role where no two days are the same. You will investigate fare evasion, fraud, taxi and private hire licensing offences, and other transport-related offences. Through effective intelligence gathering, evidence collection, interviewing, and case management, you will contribute to successful enforcement outcomes and help maintain public confidence in transport services.
Working independently and collaboratively with colleagues, police services, local authorities, licensed operators, and other stakeholders, you will use your professional judgement and investigative skills to identify non-compliance, reduce offending, and support public safety.
You'll be a confident communicator who can build rapport, gather information effectively, challenge appropriately, and present evidence clearly and professionally.
You'll be able to assess information, identify trends and patterns, evaluate evidence, and make sound decisions based on the facts.
You'll remain calm and professional when handling challenging situations, conflict, and difficult conversations while exercising sound judgement.
You'll build positive working relationships with colleagues, policing partners, licensing authorities, and external stakeholders to achieve successful outcomes.
We welcome applications from candidates with experience in:
This is an exciting opportunity to develop specialist investigative and enforcement skills while helping to protect one of the world's largest transport networks and a world-renowned taxi and private hire industry.
You'll receive comprehensive training, work alongside experienced professionals, and play a key role in protecting public safety, supporting compliance, and maintaining the high standards expected across London's transport services.
If you're an excellent communicator, a strong critical thinker, and enjoy working in a challenging environment where every day is different, we'd love to hear from you.
Application Process
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right.
Our main job is to keep the city moving, working and growing but to do that, we have to listen. Constant improvements across the network are fuelled by feedback and comments from customers, as well as work within communities, representative groups, businesses and other London transport stakeholders.
But our progress also depends on technology and data. With the future at our fingertips, we’ve already used it to revolutionise travel payments (think Oyster and contactless payment cards), and improved travel information. Tech and data is essential, not just to our future, but to others’: third parties use our data to power apps and services vital to customer journeys.
So what’s next? As well as continuing to deliver Mayor of London, Sadiq Khan’s strategy and commitments on transport, our programme of capital investments is still one of the largest. We launched the Elizabeth line, we’re modernising services and stations and making travel safer for all.
