Inova Health

Transport Dispatcher - Inova Transfer Center

Inova Health  •  Virginia, MN (Onsite)  •  5 months ago
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Job Description

The Transport Dispatcher coordinates and assists with prioritizing ambulance transportation for patients within the Inova Health System. This position also assists with coordinating critical care transports for Inova’s specialty teams for patients internal to Inova and from our external care partners.

Job Responsibilities

  • Answers, screens, and directs calls for general or emergency ground transportation.
  • Enters transportation requests into brokerage software and tracks in progress transports for timely ETA’s and re-broker as needed.
  • Schedules pre-arranged pickup and drop-off while determining the appropriate level of care needed for the patient.
  • Arranges specialty and critical care transportation. Communicates with multiple departments and EMS personnel.
  • Communicates with nursing teams to inform of changes in ETAs or prioritization of requested transports.
  • Assists with prioritization of transport requests to ensure timely transports of patients with interventional needs.
  • Assists with coordination of critical care transfers and transport requests in partnership with Inova’s specialty teams.
  • Recognizes and assists with escalations of transport inquiries and challenges to appropriate vendor resources.
  • May perform additional duties as assigned



Additional Requirements

Certification - Emergency Medical Technician upon start

Experience - 1 year of EMS Dispatch/Transfer Center/Healthcare experience/EMT or higher certification

Education - High School diploma or equivalent

Preferred Qualifications

prior medical dispatch experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Inova Health

About Inova Health

We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs.

Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement.

Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Falls Church, Virginia
Year Founded
Unknown
Website
inova.org
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