Job Description

The role

As a Transport Coordinator in our Central Transport Team, you will be the heart of our daily transport operation, making a real difference by keeping our large network moving smoothly. Serving as the primary contact for both NEXT and agency drivers, you will work closely with your team and the wider warehouse staff to ensure our delivery operation is seamless. Fast-paced, varied, and full of energy, this role is perfect for a proactive, customer-focused individual. The available position is working a rotating shift pattern of Wednesday - Saturday in Week 1, followed by Thursday - Saturday in week 2, 7am - 7pm. Transport experience is an advantage, but what is more important is a great customer service skills and the willingness to get started and confidently take on the challenge.

What you'll take on

• Actively coordinate drivers, ensuring everyone is accurately allocated the correct routes and vehicles while carefully considering driver hours, vehicle mileage, and maintenance schedules.
• Despatch drivers efficiently with run sheets, manifests, and vehicle check sheets, and conduct thorough debriefs in line with company requirements.
• Keep operations organized by filing vehicle check sheets and agency paperwork, inputting correct debrief data, and downloading tachograph information.
• Work collaboratively with your Team Manager to highlight areas for operational improvement, such as turnaround times, unauthorized stops, or fuel discrepancies.

• Support the driving team by managing and passing on driver queries and holiday requests in a timely, professional manner.

What you'll bring

• Strong administration experience, with a highly organized approach and a proven ability to plan, prioritize, and manage your workload.
• Excellent communication and interpersonal skills, with the ability to work well with colleagues at all levels and handle difficult situations with ease.
• A collaborative team-player mindset, thriving in a fast-paced, busy, and challenging environment while remaining calm and methodical under pressure.
• Proficient computer skills, particularly in Microsoft Office packages like Excel, backed by a strong attention to detail.
• A proactive, customer-focused attitude and a readiness to step up and 'take it on' every day.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!