Job Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 18000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.

As a Transport Coordinator, you will be responsible for coordinating the delivery of Air, LCL, and FCL shipments in accordance with customer delivery instructions. You will utilise Expeditors-approved transport providers while proactively avoiding or minimising storage and detention charges.

You will have the autonomy to provide exceptional customer service both internally and externally, applying company standards and processes to ensure smooth, timely, and compliant deliveries at all times. This role requires strict adherence to Expeditors policies, as well as all relevant government and regulatory requirements, including the handling of Dangerous Goods where applicable.

Key Responsibilities

Customer Service

• Communicate effectively with customers and service providers to ensure a compliant and complete shipment process in a timely manner
• Accurately document customer requirements for future reference
• Strive for service excellence through proactive issue resolution and professional communication

Operational Excellence

• Take ownership of understanding and complying with Expeditors’ internal process standards
• Ensure timely, accurate, and compliant deliveries
• Complete customer billings and system updates accurately and within required timeframes
• Ensure compliance with all transport, safety, and regulatory requirements, including Dangerous Goods procedures when applicable

Service Provider Relationships

• Build and maintain strong working relationships with service providers, including shipping lines, transport companies, and freight yards
• Collaborate with partners to ensure customers are serviced to a consistently high standard

Qualifications

• Competent use of Microsoft Excel and Word
• Experience with Expedient and the ICS system preferred but not essential
• Courteous and professional communication and phone manner
• Proactive approach to problem-solving and attention to detail
• Qualification and/or demonstrated ability to process Dangerous Goods (DG) freight in compliance with relevant regulations (e.g. IATA, IMDG, and applicable local transport requirements)
• Strong understanding of safety, compliance, and documentation requirements related to Dangerous Goods handling

Additional Information

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction