Job Description

Everything you are looking for and more 📦

We are looking for a Transport Assistant to join our Iberia team. This role sits at the heart of our logistics ecosystem, combining operational control, shipment regularisation, and cross-functional coordination. You will be the key link between Security, Operations, Customer Care, and Network teams - ensuring every parcel finds its way, and every incident gets resolved.

What responsibilities and objectives will you have?

Lost & Found & Shipment Regularisation (Core of the role)

• Lead the end-to-end management of unidentified shipments within the Almacén Regulador.

• Maintain and update the Lost & Found system, ensuring full shipment traceability.

• Coordinate the re-identification, classification, and regularisation of goods from operational incidents.

• Manage reshipment requests for unidentified parcels in coordination with Customer Care and Operations.

• Ensure correct documentation, labelling, and traceability of all goods in regularisation.

• Track KPIs for recovery rates and successful merchandise identification.

Almacén Regulador Operations

• Control inbound, outbound, and stock flows in the Almacén Regulador, guaranteeing traceability and order.

• Supervise the flow of incident goods and prioritise resolution actions.

• Ensure compliance with operational procedures and standards.

• Coordinate with agencies and hubs on the correct transfer of incident merchandise.

Incident Management, Missing Shipments & Claims

• Manage operational incidents and missing shipment cases end-to-end.

• Support the handling of claims, damage assessments, and merchandise evaluation.

• Investigate shipments with incidents and determine responsibilities where applicable.

• Keep incident shipment tracking up to date at all times.

Security, Investigations & Loss Prevention

• Support internal investigations related to losses, fraud, or operational non-compliance.

• Actively participate in unknown loss prevention and shrinkage control across the network.

• Manage evidence, documentation, and support for legal cases or litigation.

• Validate proof of delivery and packaging conditions when required.

Operational Control, KPIs & Continuous Improvement

• Analyse operational metrics, quality KPIs, and performance data.

• Detect deviations, identify root causes, and propose corrective actions.

• Participate in operational efficiency improvement projects.

• Generate structured reporting to support decision-making.

Cross-Functional Coordination

• Act as the liaison between Security, Operations, Customer Service, and IT.

• Coordinate with agencies and internal teams to resolve complex incidents.

• Maintain structured and effective communication with all stakeholders.

Well, what will the requirements be?

• 2–3 years of experience in logistics, operations, transport, or similar environments.

• Degree or vocational training in Logistics, Supply Chain, Transport, Business Administration, or related field.

• Analytical profile, results-oriented, with strong problem-solving skills.

• Proficiency in Excel and data analysis tools.

• Experience managing incidents, claims, or operational deviations.

• Familiarity with traceability systems, WMS, or logistics management tools.

• Strong communication and coordination skills across multiple teams and stakeholders.

• Advanced English (written and spoken).

Nice to Have:

• Knowledge of French.

• Experience in e-commerce, last-mile delivery, or parcel logistics.

• Background in loss prevention, security operations, or internal investigations.

What do we offer?