UCLA Health

Transplant Referral Coordinator

UCLA Health  •  $30 - $43/hr  •  Onsite  •  3 hours ago
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Job Description


General Information

Work Location: Los Angeles, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 7:30am-4:00pm

Posted Date

07/27/2026
Salary Range $30.36 - 43.49 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

32000


Primary Duties and Responsibilities

Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. Typing, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned.

The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs.

Salary Range: $30.36-$43.49/hourly


Job Qualifications

Required:

  • Previous experience in a health care setting working with health care professionals and patients
  • Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload
  • Ability to work independently
  • Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person
  • Ability to abstract medical information accurately from patient file
  • Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules
  • Demonstrated skill in routine data entry
  • Demonstrated skill in operating copy machine, and other standard office equipment
  • Ability to work with and maintain confidential patient information
  • Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
  • Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
  • Ability to use diplomacy and respect confidentiality in sensitive situations
  • Skill in following through on assignments to completion
  • Oral and written communication skills to convey information clearly to patients, faculty and staff
  • Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
  • Typing skill sufficient to input verbal or written data into CRT with accuracy and speed
  • Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
  • Experience working in a medical setting
  • Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
  • Ability to maintain confidentiality on patient and physician issues
  • Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills
Preferred:
  • Experience with UCLA EHR (CareConnect)
  • English/Spanish bilingual oral communication skills to conduct registration interviews
  • Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
  • Familiarity with Microsoft Word, Excel and Access
  • Knowledge of UCLA Medical Center policy and procedures
  • Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
  • Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book
  • Recent patient registration and appointment scheduling experience

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.
UCLA Health

About UCLA Health

For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.

Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.

Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Los Angeles, CA
Year Founded
1955
Website
uclahealth.org
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