Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Are you a strategic leader passionate about improving service quality and guiding complex transitions? Become our Transitions Management Team Lead, leading Transition Specialists and promoting Service Management standards.

What You’ll Do:

• Lead the Transition Management function which manages the onboarding of Optus Enterprise and Business customers.
• Ownership of the ServiceNow Transitions Project module and Knowledge articles.
• Develop and complete comprehensive transition strategy and execution plans that align with business goals.
• Supervise both local and international personnel to ensure seamless transitions for corporate products and services.
• Work with senior collaborators to address onboarding challenges and promote continuous improvement.
• Govern and report on transition performance, automation initiatives, and strategic alignment.
• Responsibility for maintaining ISO Accreditation required within Enterprise and Business
• Take on the role of a change instigator within Managed Service Operations, incorporating standard methodologies and promoting innovation.

What You Bring:

• Must be an Australian Citizen with eligibility for Federal Government clearance.
• 5+ years of experience in Project and Transition Management, ideally within Managed Networks Service environments.
• Demonstrated capability to lead high-performing teams and navigate intricate, matrixed collaborator environments.
• Strong communication, negotiation, and presentation skills – confident engaging at all levels.
• Proficiency in ServiceNow and an extensive knowledge of service management frameworks.
• Strategic problem solver with a hands-on approach to solving problems and improving processes.

The good stuff….

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Foster meaningful connections through colleague-led networks and diversity initiatives such as Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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