Job Description

About Us

At Paywise, we're dedicated to helping Australians get more from their income through salary packaging and novated leasing solutions. With a strong focus on the member experience, we
make it easier for individuals to unlock financial benefits and enjoy greater lifestyle flexibility.

Our team thrives in a vibrant, collaborative culture where every member plays a vital role in driving
our success. We're passionate about what we do, and we're on an exciting growth journey — one where our people are empowered, supported and motivated to make a real impact.

What We Offer

• Modern Melbourne office.
• Competitive salary + superannuation.
• Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us.
• Career development opportunities in a fast-growing organisation where internal progression is
  encouraged.
• Competitive employee benefits, including salary packaging (we practice what we preach).
• Ongoing training and development to build your technical, operational and customer service skills.
• Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing
  and safety, available not only to you but also your immediate family.
• A supportive, collaborative culture where people are recognised, celebrated and empowered to
  succeed.

About the Opportunity

Our Sales team is seeking a highly organised and customer-focused Transition Coordinator to join our Melbourne office.

In this role, you'll play a critical part in ensuring employees experience a seamless transition into our
novated leasing programs. Working closely with payroll teams, external providers, Account Managers and clients, you'll coordinate the end-to-end onboarding process, ensuring every transition is accurate, compliant and delivered with exceptional care. You'll become a trusted point of contact for transition-related enquiries, helping employees navigate the process while delivering outstanding service and building strong stakeholder relationships.

Key Responsibilities

• Coordinate the onboarding of employees into novated leasing programs.
• Gather, review and validate employee information and supporting documentation.
• Maintain accurate records across internal systems and CRM platforms.
• Liaise with payroll teams and external providers to ensure smooth and timely transitions.
• Respond to employee and client enquiries with professionalism, empathy and urgency.
• Partner with Account Managers to resolve transition-related queries and support client outcomes.
• Assist with reporting, compliance activities and audit requirements.
• Identify opportunities for continuous improvement across transition processes and documentation.
• Ensure compliance with ATO requirements, FBT regulations and internal policies.

About You

We're looking for someone who genuinely enjoys helping customers, has exceptional attention to detail and thrives in a fast-paced environment where no two days are the same.

To be successful in this
role, you'll bring:

• Experience in salary packaging, novated leasing, payroll, financial services or a similar customer-focused administration role.
• Strong attention to detail and a commitment to accuracy.
• Excellent communication and relationship-building skills.
• A genuine customer-first mindset and passion for delivering exceptional service.
• The ability to manage competing priorities while maintaining high service standards.
• Proficiency in Microsoft 365 applications.

Highly desirable:

• Knowledge of ATO regulations and Fringe Benefits Tax (FBT).
• Experience working with payroll systems and processes.
• Experience within the salary packaging or novated leasing industry.

Why Join Paywise?

At Paywise, people are at the centre of everything we do. We understand that exceptional customer
experiences start with exceptional employees. That's why we invest in creating an environment where people feel supported, valued and empowered to grow their careers.

This is an opportunity to join a business that genuinely cares about its people while building a
rewarding career in an industry that continues to grow.

At Paywise, we're committed to building a diverse and inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds,
experiences and perspectives.