Job Description

Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.

About Ngwala

Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.

About the Role

The Housing Worker will provide case management and other services specific to the identified program of delivery. Using a collaborative and planned approach to ensure our clients get the services and supports they need to reach their goals. Using appropriate frameworks and assessment tools, the Housing Worker will assess client needs (and family where appropriate) and arrange, coordinate and advocate for the delivery and access to a range of programs and services that support the client to reduce the risk of homelessness and/or achieve stable housing.

Each Housing Worker will work within a specified funded program area with specific identified goals and targets in line with the funded program. Such as:

• Aboriginal Tenancies at Risk
• Transitional Housing
• Initial Assessment and Planning

Key Responsibilities

• Provide effective case management using strength based, culturally appropriate frameworks to clients who are at risk or experiencing homelessness
• Respond to referral within 48 hours by contacting the client
• Undertake an initial assessment and make appropriate referrals to meet any emergency accommodation and support needs
• Co-ordinate the client intake process using the Ngwala SHS Assessment Tool, assisting clients to make and support their individual case plans to achieve goals (including timeframes, exit plans and regular reviews)
• Continually assess and document clients’ continuing needs in relation to homelessness support services
• Liaise with the community, key stakeholders and various agencies and provide referrals
• Participate on relevant interagency working communities, and conduct care plan conferencing when required.
• Ensure client has information on relevant community resources available and assist client to access services and benefits
• Advocate on behalf of clients where appropriate (this may include attending VCAT, etc.)
• Transport clients to various appointments
• Assist clients to maintain independent or supported long-term housing options (private rental, serviced apartment, hostels, DHHS and AHV properties)
• Support clients with education, employment, training, finance, transport, health, court, mental health issues, domestic violence and childcare.
• Maintaining accurate and up to date client records and case notes in the client’s file
• Maintain a high standard of professionalism including client confidentiality

Skills & Experience

• A tertiary qualification social work, social housing, welfare work and / or community development and/or relevant experience
• Knowledge and understanding of Aboriginal culture and commitment to the Aboriginal community
• A demonstrated understanding of the issues associated with homelessness and their effects on the Aboriginal Community
• Demonstrated skills in case management, including referral pathways and community, stakeholder and support services.
• Demonstrated understanding of housing and homelessness policy, context and systems
• Good organisation and time management skills
• Demonstrated ability to work effectively as part of a multi skilled team
• Skills in working independently, with initiative and as a team member
• Able to develop positive relationships with clients and work within a stressful environment
• Demonstrate commitment to the care and support of homeless and disadvantaged men, women, youth and families
• High level computer literacy skills

Mandatory Requirements

• Current Victorian Driver's License
• National Police Certificate (no older than 3 months).
• Victorian Employment Working with Children Check

What We Offer

• Full Time Position
• SCHADS Crisis Accommodation Level 1
• NFP Salary Packaging Benefits up to $15,900
• An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people
• A supportive and culturally inclusive work environment.

How to Apply

If you are passionate about supporting individuals on their recovery journey and promoting cultural safety, we would love to hear from you. Please provide the following:

• A cover letter outlining why you would be a great fit for this role
• A resume which outlines your educational and employment background

For further information, please contact recruitment@ngwala.org.au

*Shortlisted candidates will be required to submit pre-employment checks including a Police Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check.