Job Description

Job Summary

Why WellBe? WellBe’s Culture is Welcoming

• Be part of something important:
• Give yourself incredible opportunities:

What we offer:

• Rich and competitive total rewards package including health benefits, dental, vision, life insurance, dependent care reimbursement, STD/LTD, 401k match with immediate vesting, paid time off / floating holidays, commuter/transportation (mileage) reimbursement, and educational reimbursement.
• The opportunity to join a progressive company, who is making a difference each day with every patient.

Job Description

About the Position:

This office based, telephonic position is primarily responsible for managing the daily hospital census of engaged patients and coordinating the care of engaged members who are currently hospitalized or in other post-acute facilities and scheduling post discharge transition of care (TOC) appointments with their WellBe practitioners. The TCC promotes and develops relationships with key personnel in hospitals and Skilled Nursing facilities (SNF’s). This candidate will work collaboratively with those key personnel including WellBe TCLs (transitional care liaisons) to arrange and schedule transition of care visits post discharge and help illustrate to patients the importance of TOC adherence post discharge. The position will help educate patients about WellBe's program, close gaps in communication between patients and care management and nursing staff and coordinate smooth transitions post-discharge. The TCC will also be key support for the WellBe clinical team in coordination of care, providing updates from hospital or facility personnel and uploading pertinent discharge summaries for WellBe clinical team to review prior to TOC appointments.

Job Description

• Practices the WellBe mission.
• Strong verbal and written communication ability
• Data Management
• Admissions Tracking
• Medical Record Retrieval and Uploading Support
• Ability to effectively communicate with older adults, including understanding their unique communication needs.
• Post-Discharge Tracking and Scheduling
• Discharges to SNF (Skilled Nursing Facility)
• Coordination with APPs and CMDs
• Other duties as required by the manager to accomplish team’s objectives/goals.

Job Requirements

Educational/ Experience Requirements:

• High school graduate or GED
• Minimum 2 years of experience in acute care or post-acute care setting preferred
• Preferred experience working with case management, discharge planning, referral coordinator, or admissions coordinator.
• Health unit secretary or Health unit coordinator may also apply.
• Managed Care experience helpful

Required Skills and Abilities:

• Strong attention to detail.
• Proficient in Computer applications and electronic documentation
• Excellent customer centric focus/service skills
• Elevated level of professionalism

Travel requirements: Travel may be required up 0% locally.

Work Conditions:

Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Fine motor skills/Visual acuity

WellBe Senior Medical is an equal opportunity employer. We embrace diversity, inclusion, and equity and encourage all interested readers to apply at wellbeseniormedical.com/careers.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.