Job Description

The Transition Manager orchestrates the end-to-end transition when our team assumes ownership of Product Development and Application Management for a client. This role ensures smooth and risk-free handover, safeguards business continuity, and establishes a scalable, high-performing operating model that reflects Zensar’s standards of excellence.

You will work closely with client leadership, incumbent teams, and delivery organization to build structure, reduce ambiguity, and accelerate readiness enabling a seamless Day 1 and a stable, high-trust partnership.

Key Responsibilities

1. Transition Leadership & Governance

• Lead transition strategy, planning, milestones, KPIs, and readiness criteria.

• Establish structured governance with RAID logs, PMO cadence, and executive communication.

• Align cross-functional stakeholders and ensure contractual commitments are met.

• Represent Zensar as the transition authority and trusted advisor.

2. Knowledge Transfer Excellence

• Design and execute structured KT waves (shadow → reverse shadow → hands-on → certification).

• Ensure documentation completeness across product architecture, backlog, integrations, SLAs, SOPs, and runbooks.

• Track competency readiness across onshore/offshore teams and drive capability uplift.

• Secure tool, environment, and repository access to enable seamless delivery.

3. Product & Application Landscape Assimilation

• Assess product technical architecture, release cycles, technical debt, and roadmap.

• Understand application management maturity, ticket trends, and operational workflows.

• Identify risks, dependencies, and stabilization priorities early.

4. Operating Model Setup

• Build and deploy the Target Operating Model (Agile, DevOps, ITIL blend).

• Define roles, responsibilities, RACIs, workflows, escalation paths, and communication channels.

• Ensure shift schedules, global delivery coverage, and support processes are in place.

• Partner with Service Delivery Leads to establish runbooks for Day 1 readiness.

5. Risk, Issue & Change Management

• Proactively identify risks and implement mitigation strategies.

• Navigate change impacts across client teams, incumbent vendors, and Zensar teams.

• Maintain transparent communication with leadership and manage escalations calmly and decisively.

• Lead hypercare planning and ensure post-transition stabilization.

6. Relationship & Communication Management

• Serve as the primary transition contact for both Zensar and client stakeholders.

• Build trust through structured communication, timely updates, and crisp leadership briefings.

• Drive cross-team coordination across engineering, product, QA, DevOps, support, and PMO.

7. Service Readiness & Acceptance

• Validate readiness across people, process, tools, and governance.

• Ensure product teams and support teams are fully capable of independent delivery.

• Facilitate Service Acceptance and oversee transition closure with clear success metrics.

Qualifications

Required

• 8–12+ years in transition management, program management, or service delivery.

• Demonstrated experience transitioning Product Development and Application Management work.

• Strong grounding in Agile, DevOps, SDLC, ITIL, and global delivery models.

• Proven ability to lead large-scale KT programs across distributed teams.

• Exceptional communication, facilitation, and stakeholder management.

Preferred

• Experience in SaaS, cloud engineering, enterprise product ecosystems, or multi-vendor environments.

• Certifications: PMP, ITIL, CSM/CSPO, SAFe, or equivalent.

• Familiarity with tools such as JIRA, Confluence, ServiceNow, Azure DevOps, Planview, Git, CI/CD pipelines.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.