Job Description

Accountabilities:

• Develop comprehensive transition strategies and detailed execution plans covering scope, timelines, resources, dependencies, risks, and mitigation actions.
• Lead end-to-end service and process transitions from client environments or incumbent providers through knowledge transfer, migration, operational handover, and stabilization.
• Coordinate cross-functional, geographically distributed, and cross-cultural teams to ensure transitions are delivered smoothly and on schedule.
• Build and lead high-performing transition teams, providing direction, coordination, and accountability throughout the transition lifecycle.
• Partner closely with internal teams, clients, external stakeholders, and service providers to align expectations and maintain strong working relationships.
• Manage client expectations and provide regular status updates, governance meetings, executive briefings, and transparent reporting on progress, risks, issues, and dependencies.
• Oversee training, knowledge transfer, documentation, SOP development, and knowledge-base creation to support successful operational readiness.
• Ensure transitions comply with organizational standards, service delivery frameworks, and applicable regulatory requirements.
• Monitor transition performance using relevant metrics and proactively identify opportunities to improve delivery quality and efficiency.
• Support post-transition stabilization, operational handover, and continuous improvement activities.
• Conduct post-transition reviews, capture lessons learned, and incorporate improvements into future transition programs.
• Manage multiple transitions in parallel while maintaining priorities, deadlines, quality standards, and stakeholder confidence.

Requirements:

• Bachelor’s degree in Business, Information Technology, or a related field; an MBA is preferred.
• 15+ years of experience in service transition, project management, service delivery, or equivalent roles, preferably within procurement services.
• Proven experience managing large-scale transitions across multiple geographies, business domains, and time zones.
• Experience supporting US-based and global clients, with the ability to collaborate effectively across international working hours.
• Previous experience within the procurement consulting environment and a strong understanding of procurement service delivery models.
• Strong knowledge of service management and delivery methodologies, including ITIL; PMP or PRINCE2 certifications are preferred.
• Demonstrated expertise in project management, stakeholder engagement, client relationship management, risk management, and transition governance.
• Experience managing cross-functional and cross-cultural teams in complex, fast-paced environments.
• Excellent verbal and written communication, negotiation, storytelling, documentation, coordination, and presentation skills.
• Ability to communicate effectively with senior leaders and influence clients, including C-suite stakeholders.
• Strong active listening skills, with the ability to ask effective clarifying questions and translate complex requirements into actionable plans.
• Advanced proficiency in Microsoft Office applications, including expert-level PowerPoint presentation development and strong MS Project capabilities.
• Highly organized and detail-oriented, with the ability to manage competing priorities, maintain deadlines, and reprioritize effectively.
• Self-motivated and proactive, with strong ownership, initiative, confidence, and the ability to work independently while collaborating effectively with others.
• Comfortable working in challenging, metrics-driven, fast-paced, and results-oriented environments.
• Ability to provide at least six hours of working-time overlap with the US Eastern Time Zone.

Benefits:

• Remote-based position in India, working as an extension of a US-based team.
• Opportunity to work on complex global transitions involving international clients, teams, and business environments.
• Exposure to large-scale service delivery, procurement transformation, and cross-functional operational initiatives.
• Collaboration with senior stakeholders and opportunities to influence high-impact transition programs.
• Professional growth through exposure to diverse transition models, methodologies, clients, and geographies.
• Opportunity to lead teams and develop expertise in transition governance, service delivery, and operational transformation.
• A fast-paced, results-driven environment that encourages ownership, initiative, and continuous improvement.
• Accessibility accommodations are available for qualified individuals who require them during the hiring process.