Job Description

We are seeking a Transition Coordinator to join our Continuity of Care team at Lowell General Hospital!

Why Join Us? At Tufts Medicine - Lowell General Hospital, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us.

Hours: 32 hours per week / Day Shift 8a-4:30 or 8:30-5p

Weekend shift rotation required based on department operations

Location: Lowell General Main Campus & Saints Campus

This position ensures continuous, efficient and smooth operations performing administrative and clerical support for assigned care managers. Handles matters of a routine nature to assist patients in their transition of care.

Minimum Qualifications:

1. High School diploma or equivalent.

2. One (1) year of related administrative experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Performs general office functions for assigned department including, but not limited to typing, filing, email/mail correspondence, purchase/order supplies and equipment.

2. Uses and maintains of office equipment such as copy machines, fax machines, etc.

3. Maintains confidentiality in all office matters.

4. Responsible for answering phones in a professional manner as required for screening, referring, follow-up calls, taking messages and managing voice mail.

5. Greets visitors in a friendly, professional manner and direct to appropriate person/place.

6. Provides departmental administrative and clinical support and participates in special projects as needed.

7. Assists with phone triage for Continuity of Care each afternoon.

8. Creates electronic relationships with appropriate personnel at next transition in the continuum of care.

9. Prints daily census reports, become liaison with skilled nursing facilities, visiting nurse agencies, infusion companies, hospices etc.

10. Faxes necessary paperwork, assist case managers with faxing of medical record and copying.

11. Rounds on inpatient units to deliver notifications required by CMS to patients.

12. Assists case managers/social workers with post-acute care planning as needed such as calling referral sources, family members, and transportation.

13. Enters documentation into EMR of insurance authorizations, denials, or other important UR communications.

Skills & Abilities:

1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.

2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written.

3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint.

4. Ability to write and spell to ensure accurate message taking.

5. Excellent interpersonal skills.

6. Ability to work under pressure and changing deadlines and the adaptability to change.

7. Ability to visualize the big picture independently with minimal supervision and direction.

8. Excellent proofreading skills.

9. Knowledge of office management and daily operations.

10. Knowledge of office equipment, such as printers and fax machines.

11. Highly resourceful team player who can effectively work with staff at other physician’s offices.

12. Ability to adapt to changing priorities.

What We Offer:
• Competitive salaries & benefits
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

About Tufts Medicine

A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$17.57 - $21.96