Job Description

Post End Date:

June 5, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Manager, Residence Life, the Transition and Support Coordinator, Residence Life provides non-clinical supports for students in residence experiencing challenges with transitioning to the University residence environment, with a particular focus on mental health challenges. Critical responsibilities include developing and implementing student wellness and transition support programs. The incumbent will aim to create a positive and successful student housing experience within the campus community.

The Transition and Support Coordinator, Residence Life will:

• Act as a main resources expert in Housing Services to provide general information about student wellness and transition support to students, staff, faculty and community members;
• Serve as a primary point of contact to receive, respond, and triage follow up with students in residence experiencing barriers such as mental health challenges, suicidal ideation, eating disorders, and substance abuse;
• Coordinate services for at-risk students and students in need of wellness and mental health support, including providing case management support as needed;
• Develop and maintain sound working relationships with campus resources and external partners, including community partners to assist with navigation and reduction of barriers, and to improves processes that enhance services;
• Provide data and participate in the development of transition and support programs and campaigns by conducting research and drafting program development plans;
• Develop and facilitate campaigns to promote health and wellness initiatives in collaboration with campus partners, as required;
• Collect data, evaluate the effectiveness of student transition and support programs and provide recommendations for further improvement;
• Coordinate transitions and support for students to external community resource providers, specialized in treatment programs and crisis;
• Respond to student, staff and community support needs that arise as result of crisis or emergency situations;
• Follow up with and support students living in residence who have been identified as high risk by the Campus Assessment, Response, and Education (CARE) team;
• Provide training workshops for staff about mental health awareness and low-level response, wellbeing, and harm reduction;
• Develop and facilitate training workshops for students in Residence, including Mental Health First Aid (MHFA), SAFE talk, Working Mind, and More Feet on the Ground.

Please note this position will require extra and irregular hours required throughout the year to meet operational needs. This position may require non-traditional working hours to best respond within a 24/7 residence environment.

Key Skills and Experience:

• A Bachelor’s degree in a related field and experience in a role supporting student development, mental health, student support program experience;
• Knowledge of current best practices, trends and issues related to student development, risk management, and students-at-risk;
• Knowledge of advising techniques, interviewing and conflict resolution, with skills in conducting risk assessment;
• Working knowledge of crisis intervention and case management best practises;
• Demonstrated commitment to building and maintain relationship with diverse students;
• Skilled in developing and delivering learning workshops related to mental health;
• Knowledge of FIPPA, AODA, Health and Safety, and Human Rights legislation;
• Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acrobat, etc.;
• Effective verbal, written, and interpersonal communication skills, with the ability to articulate ideas and persuade others to achieve common outcomes;
• Ability to secure support from existing networks and to capitalize on new partnership opportunities;
• Strong facilitation, training, and presentation skills;
• Flexible and responsive to changing needs in a dynamic and fast-paced environment;
• Tact, discretion, and experience handling confidential information;
• Ability to handle urgent situations in a calm, diplomatic and tactful way;
• Ability to identify areas of risk and/or opportunity and research and develop recommendations to address;
• Excellent organizational skills and ability to prioritize workload.

Preferred or Asset Skills:

• Master’s degree in counseling, psychology, social work;
• Certified trainer in MHFA, SAFE talk, ASIST, or equivalent;
• Experience working in multi-disciplinary groups and/or inter-departmental communication and coordination.

Salary and Total Rewards:

• Job Grade K, Salary Scale ($62,115-99,384);
• Target Hiring Salary: $62,115*
• This is a permanent position that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.