Job Description

Transit Talent Coordinator

Central Oklahoma Transportation and Parking Authority
Starting Salary $67,842.67

JOB REQUIREMENTS

1. Operations (Bus & Streetcar)

   • Train and/or retrain Bus and Streetcar Operators in all facets of transit operations to achieve full performance standards.

   • Deliver training for new operator trainees that leads to successful commercial licensing and certification to operate EMBARK vehicles/routes.

   • Provide post-accident training for Operations staff per established procedures and timelines.

   • Support CDL licensing processes for all positions that require it, coordinating scheduling, practice, and testing logistics.

   • Assist in the implementation of System Safety Plans and act as backup to accident review and authority safety committees

2. Training Program Design & Delivery

   • Conduct training needs assessments; design and develop curricula for supervisory and non‑supervisory staff; align programs with organizational goals.

   • Facilitate in‑person, virtual, and eLearning sessions applying adult learning principles and instructional design techniques for diverse audiences.

   • Coordinate and deliver required annual employee training (technical, safety, soft skills) across EMBARK divisions.

   • Work in conjunction with multiple departments to implement and improve corporate training programs.

3. Quality Control & Evaluation

   • Evaluate the effectiveness of course curricula using pre/post assessments, participant feedback, and performance outcomes; recommend continuous improvements.

   • Establish clear standards, measurable targets, and documentation for each training program.

4. Recordkeeping & Reporting

   • Enter courses, classes, attendance, and completions in HRIS and LMS; maintain accurate, retrievable training records; generate required reports.

   • Track training metrics and provide timely, accurate reporting to leadership.

5. Safety & Compliance

   • Ensure training programs support compliance with DOT, CDL, and EMBARK safety policies; contribute to safety investigations and corrective action training.

6. Systems Administration (LMS)

   • Serve as backup LMS administrator: manage content, scheduling, enrollments, user records, and reporting; coordinate system enhancements with HR/IT.

7. Interdepartmental Coordination

   • Collaborate with City departments and external agencies to coordinate training initiatives, provide technical assistance, and support employee development organization‑wide.

   • Fulfill departmental training requests within established service levels.

8. Stakeholder & Vendor Management

   • Coordinate with vendors and customers for training-related meetings, events, and specialized certifications; manage logistics, materials, and schedules.

9. Continuous Improvement

   • Research best practices and update or create training modules to meet evolving operational needs and service quality standards.

KEY PERFORMANCE INDICATORS (KPIs)

• CDL or Streetcar Certification: 100% of all required operator trainees attaining within policy timelines.

• Training completion rate: 100% for required new hire and recertification courses.

• Training records and documentation: ≥ 98% accuracy rate.

• Training and records reports submitted on time: 100%

MINIMUM QUALIFICATIONS

• License: Valid Oklahoma Class B CDL with Passenger (P) endorsement

• Streetcar Operator certification

• Minimum three (3) years previous transit operation experience, and two (2) years in a supervisory role.

• Skill in applying and assessing effective instructional techniques, adult learning principles, and instructional design.

• Strong verbal and written communication; ability to relate training information to diverse audiences; tact and diplomacy.

• Proficiency with Microsoft Office; experience facilitating in‑person and virtual training sessions; experience with LMS/HRIS systems preferred.

• Preferred: Bachelor’s degree in Adult Learning, Public Administration, Education, or closely related field from an accredited college or university.

WORKING CONDITIONS

• Subject to sitting, standing, walking, and using a telephone or two-way radio for extended periods.
• Local travel required to monitor operations.
• Frequent work outside normal hours; occasional weekends and holidays.
• Work involves being around moving vehicles and exposure to dust, fumes, gases, noise, and extremes in temperature/humidity.
• Inside and outside regularly; exposed to heat, cold, humidity, rain, and possible falls from slippery surfaces.

PHYSICAL REQUIREMENTS

• Vision sufficient to read and draft written and computer-generated communications.
• Speech and hearing sufficient to communicate in person, by telephone, and by two-way radio.
• Manual and finger dexterity to operate office equipment such as keyboards, telephones, etc.
• Able to walk on uneven surfaces up to one-half mile.
• Maintain balance for extended periods while vehicles are in motion.
• Adapt to various temperature extremes, including heat, cold, moisture, and wind.
• Regularly sit and stand for extended periods; push/pull up to 25 pounds.
• Ascend and descend platforms up to 18 inches from the floor.
• Tolerate repetitive movements: bending and overhead reaching.
• Pass color/vision examinations as required.
• Hear and distinguish auditory signals as required.
• Work in a safety-sensitive environment.

PRE‑EMPLOYMENT REQUIREMENTS

• DOT Physical & Drug Screen: The successful applicant must pass a Department of Transportation (DOT) physical examination, which includes a drug screen.
• Background Check: EMBARK will conduct a background investigation/verification. Applicants will be provided contact information for any third‑party reporting agencies used to collect background information as part of a conditional offer of employment.
• Substance Abuse Policy: Applicants will receive a copy of EMBARK’s Substance Abuse Policy upon conditional offer and acceptance, and before any health screen/physical examination and drug test.

DRIVING RECORD STANDARD

• Positions that require operating a COTPA vehicle may be disqualified by three (3) or more moving traffic violation convictions (excluding parking tickets) within the last two (2) years.

APPLICATION GUIDELINES

• Provide at least three (3) years of employment history, including reasons for leaving each position.
• Explain all gaps in employment history.
• Provide contact information for current and previous employers.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

• EMBARK is an equal opportunity employer and values diversity and inclusion.
• EMBARK does not discriminate against any applicant or employee based on race, color, creed, national origin, ethnicity, religion, sex (including sexual orientation and gender identity/expression), age, genetic information, disability, or political affiliation.
• If you require reasonable accommodation during any part of the hiring process, contact the Human Resources Department at (405) 297‑1588.

VETERANS PREFERENCE

• A five‑point preference will be awarded in the initial scored selection process for honorably discharged U.S. military veterans.
• Qualified applicants must submit a copy of DD Form 214 indicating discharge type/character of service in person, by mail, or by fax at (405) 316‑3346.

SAFETY‑SENSITIVE CLASSIFICATION (UNITY BILL)

• This position is designated safety sensitive under the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S. § 427.1 et seq. (OSCN 2019), effective August 29, 2019.
• Employees in safety‑sensitive positions may be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

FORMER EMPLOYEES

• To participate in the selection process, former employees must be eligible for rehire.
• If you are unsure of your rehire status, contact EMBARK Human Resources at (405) 850-1156
• If your rehire status is coded “Not Eligible,” “Eligible 3,” or “Conditional,” you must request a review of your rehire status.

About Us

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! to learn more about our city.