Job Description

Transit Scheduler (Dispatcher)

Public Works – TransHelp

Status: 1 Contract Full-Time Position, duration 13 months

Hiring Range: $75,696 to $85,159 per annum plus comprehensive benefits

Salary Grade: Non Union Salary Grade F

Work Mode and Location: On-Site at 3190 Mavis Road, Mississauga

Hours of work: 35 hours per week including various shifts; Monday through Sunday, 5:00am - 12:00am

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.**

Who we are

TransHelp is Peel Region’s specialized transportation service, providing accessible transit for residents. Dedicated to promoting independence and inclusivity, we offer door-to-door transportation for eligible clients. With a focus on safety, reliability, and customer service we ensure that residents can travel to work, medical appointments, social outings, and other essential destinations across the region.

The role

As a transit scheduler you will play a crucial role in ensuring seamless and efficient specialized transportation for residents. Reporting to the Supervisor, you will be responsible for coordinating daily trip schedules, optimizing routes, and ensuring on-time performance for both TransHelp vehicles and contracted vendors.

What you will do in this role

• Regularly review information regarding schedule changes and quickly analyze and modify schedule for additions, cancellations, no-shows, same-day rides, etc
• Scheduling all trips on bus and contracted vendors using most practical and efficient method
• Monitoring trip requests and providing appropriate bus/contracted vendor split
• Accommodating stand-by requests after the booking cut-off time where possible
• Update and maintain schedule templates on a regular basis
• Coordinate and schedule internal and external Charter requests and group bookings
• Providing schedules daily to contracted vendors via fax/email
• Receive and respond to Operator scheduling referrals and investigate, resolve and make recommendations
• Ensures duties are carried out in accordance with the Collective Agreement, TransHelp policies, operating standards, regional policies and relevant legislation
• Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner
• Diligence in accurately reporting incidents, accidents, and safety related concerns to the appropriate members of management
• Utilizes technology and resources to provide accurate information
• Complete and maintain monthly trip reports
• Perform Trend Analysis and bench marking for trips
• Make informed recommendations and provide updates
• Communicate and coordinate with contracted external vendors to meet daily trip demands.
• Sound knowledge of the Regional Municipality of Peel service area with good knowledge of street names and major landmarks including long term care facilities and Senior Day programs

What the role requires

• Degree or Diploma in related discipline (e.g. Transportation, Planning) with at least two years transit scheduling or dispatching experience
• An equivalent combination of education and/or experience may be considered
• Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service
• Organized and able to prioritize work and make decisions in a fast-paced work environment
• Analytical with demonstrated ability to work effectively as a member of a team
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Skills/Abilities:

• Excellent written and verbal communication skills
• Polished verbal and written communication skills with effective time management
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Dispatching and scheduling experience with specialized transit would be considered an asset

Nice to Have:

• Experience using transit scheduling software and Trapeze software would be an asset

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

We’ve got you covered — because we know happy, healthy people do their best work!

Interview: Our recruitment process may be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.