Job Description

Basic Function

Responsible for assisting in the development of METROBus and METRORail operating schedules (trips, blocks, run cutting and rostering) to ensure service reliability and cost efficiency. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures.

Responsibilities and Specific Duties

• Participates in the preparation of the operator sign-up information.
• Coordinates the schedule/routing change, supervisor guides, info posts, operator paddles, etc. and distribution to designated personnel.
• Assists with preparing data for the downstream technology systems.
• Prepares destination sign readings.
• Reviews public guides, operator maps, info posts, service change fliers, supervisor’s guides, and other schedule reports.
• Prepares schedules for three service changes, in-between service adjustments, bus bridge schedules, supports the Annual Transit Plan, and special projects.
• Assists with multiple updates of the Integrated Vehicle Operations Management System (IVOMS) per year.
• Assists with and distributes Summary of Schedules and annual National Transit Database (NTD) reports monthly and annually.
• Analyzes ridership and running time data generated by IVOMS.
• Maintains up to date information in SEMA/SAP.
• Interacts with the bus operating facilities (BOFs) as necessary.
• Reviews and responds to customers’ inquiries and complaints.
• Rides select bus routes to monitor and evaluate route performance.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned. 

Pay Range: $60,800 - $79,700

Education Requirement

High school or GED required. Bachelor’s degree from an accredited college or university in Business, Urban and Regional Planning or related field preferred.

Years & Experience Required

Minimum three (3) years’ work experience in transit operations and/or service scheduling.

Knowledge & Skills Required

Knowledge of public transportation infrastructure and operations including network definition/development, service scheduling and development of vehicle and operator work assignments. Working knowledge of Trapeze or other scheduling systems, Geographic Information Systems (GIS) and understanding of transportation logistics is preferred. Strong skills in Microsoft office suite.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.