Job Description

RK&K is seeking an outgoing, customer-focused individual to join our team as Planner I in support of the Maryland Transit Administration (MTA). In this role, you will engage directly with public transit riders on buses, Light Rail, Metro Subway, and MARC Train services to collect survey data and gather valuable feedback about their transit experience.

This position plays an important role in helping MTA understand rider needs, identify service improvements, and enhance the overall customer experience throughout the transit network.

Essential Functions

• Conduct in-person rider surveys aboard transit vehicles and at transit facilities, ensuring professional and courteous interactions with customers.
• Collect accurate and complete rider feedback regarding transit usage, satisfaction, service quality, and improvement opportunities.
• Record survey responses and observations using established data collection methods and tools.
• Organize and compile collected information to support project reporting and analysis.
• Assist with identifying trends, recurring issues, and opportunities for enhancing transit services.
• Communicate findings and field observations to project leadership in a timely and organized manner.
• Represent RK&K and MTA professionally while interacting with riders from diverse backgrounds.
• Adhere to project procedures, schedules, safety requirements, and quality standards.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Ability to engage confidently and professionally with the public.
• Detail-oriented with strong organizational skills and accuracy in data collection.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Reliable transportation and ability to work throughout the service area.

• Flexibility to work varied hours, including weekends and evenings, to capture a representative sample of riders

Preferred Qualifications

• Bilingual skills strongly preferred.
• Experience conducting surveys, public outreach, customer service, community engagement, or data collection activities.
• Familiarity with public transportation systems and transit operations.
• Experience working with diverse populations in a public-facing role.

Other Duties
This job description indicates the general nature and level of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required of the employee. Other duties are assigned as required.

What We Offer
RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Matching 401(k) plan
• Paid Holidays
• Tuition reimbursement
• Health, dental, vision, life, and disability insurances
• Paid parental leave
• Wellness programs and employee resource groups
• Career Development
• Much, much more!

Why RK&K?
As a full service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.

Design your career at RK&K—Apply Today!

Pay Range: $32.00-$34.00 per hour - Final compensation is based on experience, skills, and qualifications.