Posting number: 26/27-01953
Department: Transit
Job classification: Transit Operator I - Demand Response
Posting type: Open
Categories: Transportation, Transit, Customer Service, Drivers
The Town of Chapel Hill is an Equal Employment Opportunity Employer
We will train you! No experience necessary!
The primary objective of the Transit Operator - Demand Response is providing safe, reliable transportation to our certified clientele.
Operate a paratransit vehicle to transport disabled and/or mobility-impaired citizens to various locations throughout the service area in a safe and prudent manner.
Successfully execute scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable timeframe.
Communicate effectively with dispatch, clientele and/or office personnel.
Conduct pre-trip/post-trip inspections to ensure all equipment is in proper working condition prior to and after scheduled routes.
Adjust to variables in normal working conditions including adverse weather, traffic and construction, and schedule modifications.
Moderate lifting, bending, and crouching may be required to assist passengers in boarding and exiting vehicle, including carrying packages weighing up to 20 lbs., loading/unloading and pushing/pulling occupied wheelchairs without assistance.
Employ all techniques of defensive driving to minimize the risk of accidents and/or passenger incidents.
Report promptly any delays, accidents, and other incidents that may affect operations.
Promote positive passenger relations by acting in a tactful, courteous manner.
Wear company uniform while on duty and maintain good grooming standards.
Attend training and orientation courses and ability to satisfactorily complete those courses.
Performs other duties as assigned.
Federal, state, and town traffic and safety rules and regulations.
The geography and road system of the town and Transit coverage area.
Customer service principles and techniques
Basic First aid
Operate a vehicle with wheelchair lift capabilities.
Communicate orally and in writing and with interpersonal relations.
Maintain records.
Conduct preventive maintenance checks for vehicles.
Operate radio/communications equipment.
Pass DOT physical exam (includes pre-employment drug testing), and background check
High school diploma or recognized equivalency
Minimum of one year of driving experience
This position is driving essential and subject to the Town's Safe Driving and Accident Policy.
This position is safety sensitive and subject to random drug and alcohol testing.
Weekends, holidays, and/or night work is required.
Work assignments are determined by a seniority bid system.
Must have no more than two moving violations and/or vehicle accidents in the last two years & able to undergo 4-6 weeks of paid full-time training.
Chapel Hill, NC, is more than a picturesque college town—it’s a vibrant, multicultural hub where education, creativity, and quality of life intersect. Home to the University of North Carolina at Chapel Hill and a dynamic population of 62,000, this community blends academic excellence with natural beauty, boasting over 700 acres of parks and protected green spaces.
Located in North Carolina’s Research Triangle, Chapel Hill offers unparalleled access to cutting-edge research, healthcare opportunities, and a highly educated workforce—nearly half of residents hold graduate degrees. Chapel Hill combines intellectual energy with a thriving cultural scene.
Chapel Hill is a culinary trendsetter and a creative playground for authors, musicians, and artists. From innovative dining to outdoor adventures, it’s a place where ideas flourish and people thrive.
