Job Description

Executing the replanning of impossible/tight/long connections. Also involved in day-to-day space alignment on 3rd party feeder in cooperation with TS management.
Follow up and respond to all messages related to transshipment issues as well as maintain a smooth and regular communication chain between Transshipment Management and all Areas’ Customer Service staff in order to coordinate the best and fastest connection.

Responsibilities

• Obtain overview on open transshipment requests and plan transshipment connection.

• Assign voyage to transshipment request and ensure correct terminal.

• Review the import and export volumes at the transshipment port assigning the preferred route, and faster and cost-effective connection available.

• Handle consequences of Port Call Change impacting transshipment.

• (Re-)arrange terminal haulage or off-dock storage during transshipment.

• Ensure the accuracy of the feeder schedule created by GCC Scheduling.

• Split of transshipment request to the new shipment and request updated documentation via Customer Service (CS).

• Align transshipment capacities with volume.

• Monitor transshipment connection and rollover of transshipment units in case of misconnection.

• Update cargo in the system when Transshipment Manager instructs regarding port omission and subsequent action plan.

• Create feeder Work Orders (WO) and submit WOs to the vendors.

• Create Transport exceptions for transshipment use cases.

• Inform the origin and destination offices about transshipment cargo inspection as well as the additional charges incurred in transshipment ports to ensure additional expenses are recovered from the shipper or customer account.

• University Degree, Diploma in Marine Studies, or experience in Liner Shipping or Logistics.

• Fluent in written and spoken English

• Excellent communication and negotiation skills

• Knowledgeable in MS Office applications

• With a highly analytical mindset, and the ability to work systematically under pressure