Join us as a Transformation & Change Manager
This is an opportunity to be instrumental in delivering simple, quicker and more sustainable outcomes for the business and our customers
We’ll be asking you to design and implement transformation and change projects across Coutts Private & Wealth, in line with our overall strategic direction
Expect to grow your network and gain significant exposure in this role, as you work with senior stakeholders across Coutts Private & Wealth wider senior management team to steer the strategic vision for Private Banking and Wealth Management (PBWM)
This is a remote-first role, so you’ll spend most of your time at home, working with your team digitally and coming into the office twice a month when you need to collaborate closely with your colleagues
What you'll do
We’ll be looking to you to drive forward and lead the initiation, design and effective implementation of all aspects of transformation and change in PBWM. You’ll take the lead on all key transformation and change projects and workstreams, making sure that future state plans include appropriate people, location and infrastructure and risks are proactively identified and managed.
As well as this, you’ll be:
Negotiating with and managing relationships with key stakeholders to ensure continuous engagement across a breadth of projects and workstreams
Overseeing the production of regular updates and project plans to senior management
Tracking the progress and results for the transformation and change projects, using data and customer insight to monitor the quality and effectiveness of outcomes
Gathering feedback and driving continuous improvement in the quality of change implementation
Building and delivering clear, effective communication strategies for both colleagues and customers
The skills you'll need
To make an impact with us, PBWM experience is essential to understand the complex and evolving needs of high net worth (HNW) clients. Your strong stakeholder management skills will be key in this role, as will your ability to influence at executive and senior manager level and collaborate at different levels. You'll be a highly organised change professional with the ability to design and deliver impactful communication strategies, while operating effectively in a fast-paced environment.
You’ll also need:
Knowledge and experience of project management and implementing operational and behavioural change across diverse teams
Experience of relevant regulatory and statutory obligations, risk management and internal governance framework
Strong communication skills and experience of producing recommendation papers for executive and senior audiences
Good people skills with the ability to translate vision and get buy-in across diverse teams
Excellent communication skills, including the ability to produce high-quality materials for senior audiences and customers
The ability to work at pace, prioritise effectively, and maintain strong organisational discipline
A good working knowledge of Coutts processes, products and systems
Hours
35
Job Posting Closing Date:
26/05/2026Ways of Working:Remote First
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
