Job Description

Transformation Enablement Principal Program Manager

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HP is seeking a Principal‑level Services Segment Manager to lead a key transformation program WBS Phase 2 – Procurement & Purchase Orders, a critical global transformation enabling cost visibility, financial compliance, and scalable procurement execution across Managed Services.

This role owns the end‑to‑end strategy, design, and delivery of WBS‑enabled procurement processes, operating at the intersection of Finance, IT, Procurement, and Services Operations The successful candidate will act as a single‑threaded leader, accountable for outcomes rather than tasks, and will operate with significant autonomy in a complex, high‑visibility environment.

Core Responsibilities

1. End‑to‑End Ownership of WBS Phase 2

This role is accountable for the overall success of WBS Phase 2 related to procurement.

• Own the overall Phase 2 Purchase Order (PO) strategy, scope, schedule, and delivery outcomes
• Define and maintain clarity on in‑scope vs. out‑of‑scope procurement scenarios, including direct POs, indirect POs, custom services, and third‑party services, as scope evolves
• Ensure WBS usage is consistently and correctly applied across organizations and aligned with other WBS phases

2. Procurement Process Design & Business Architecture Leadership

Acts as the business architect for how procurement processes integrate with WBS.

• Lead future‑state procurement process design for WBS‑enabled POs across systems (SAP S/4HANA, Ariba, CDAX, ITSM) and organizations
• Define how WBS elements are created, maintained, and consumed within procurement workflows
• Ensure alignment between operational usage data and financial cost flows into WBS structures
• Identify, escalate, and resolve design gaps that impact cost visibility, settlement, or financial accuracy

3. Cross‑Functional Leadership & Stakeholder Alignment

Serves as the single point of accountability across multiple organizations.

• Drive alignment across Finance (Controllership, FinCorp, Managed Services Finance), IT (S/4HANA, Ariba, integrations), Procurement, and Managed Services Operations
• Lead Procurement Workstream governance, including scope decisions, prioritization, and dependency management
• Translate business requirements into clear, actionable direction for IT teams and Systems Integrator (SI) partners

4. Financial Compliance, Cost Visibility & Controls

Ensures WBS‑enabled procurement meets financial, audit, and compliance expectations.

• Ensure procurement flows correctly book costs to WBS for:
  • Contract‑level cost of services
  • Customer and service‑level profitability
  • Downstream reporting and analytics
• Validate that direct and indirect PO models support:
  • Proper settlement to WBS
  • Rate card application
  • Auditability and financial traceability
• Act as the business owner for PO‑related financial compliance within the WBS program

5. Program Planning, Dependency Management & Delivery Oversight

Owns delivery health without operating as a task‑level project manager

• Define milestones, dependencies, and critical path for the procurement workstream within WBS Phase 2
• Proactively manage risks, assumptions, issues, and tradeoffs (RAID) related to procurement enablement
• Ensure alignment between procurement scope, BI enablement, and downstream data consumption
• Drive readiness for go/no‑go decisions at key Phase 2 milestones

6. Executive Communication & Decision Support

Acts as a trusted advisor to WBS and Services leadership.

• Synthesize complex procurement, financial, and system topics into executive‑ready narratives
• Surface decisions required, options, tradeoffs, and implications clearly and concisely
• Represent the procurement workstream in senior forums, including WBS governance, SIA reviews, and transformation leadership discussions

Background & Qualifications

The ideal candidate is a Principal‑level transformation leader with deep experience at the intersection of procurement, finance, and enterprise systems They bring strong business architecture capability, executive‑level communication skills, and a proven ability to lead complex, cross‑functional programs with clear financial accountability.

1. Experience and/or Educational Qualifications

A. Enterprise Finance & Procurement Acumen

• Strong understanding of how procurement drives cost, accounting, and profitability in a services‑based business
• Experience with end‑to‑end procure‑to‑pay (P2P) processes, including:
  • Purchase Requisitions
  • Purchase Orders
  • Goods Receipt
  • Service Entry Sheets
  • Invoicing
• Demonstrated understanding of:
  • Direct vs. indirect procurement models
  • Cost center vs. project (WBS)‑based cost posting
• Ability to articulate how procurement transactions impact:
  • Cost of Services
  • Contract‑ and service‑level profitability
  • Downstream financial and BI reporting

B. SAP‑Centric Systems Knowledge (Business‑Level Depth)

• Business design expertise with sufficient technical fluency to partner effectively with IT
• Working knowledge of SAP S/4HANA concepts, including:
  • WBS elements and settlement
  • Account assignment in procurement
  • Cross‑module integration points
• Familiarity with procurement tools and integrations:
  • Ariba ↔ S/4HANA
  • Procure360 / CDAX
  • Service order settlement models
• Ability to interpret, validate, and challenge To‑Be process flows and design documentation

C. Program & Portfolio Leadership

• Proven experience owning multi‑workstream transformation programs, including work with external SI partners
• Demonstrated ability to manage scope, dependencies, RAID, and delivery tradeoffs at scale
• Experience leading programs that cut across multiple organizations and executive stakeholders

2. Soft Skills

A. Executive‑Level Communication & Judgment

• Ability to operate effectively in a high‑visibility, executive environment
• Skilled at:
  • Distilling complex system and process topics into clear executive narratives
  • Presenting options, tradeoffs, and implications—not just status
  • Influencing decisions without formal authority

B. Cross‑Functional Influence & Conflict Resolution

• Proven ability to navigate competing priorities, including:
  • Finance control vs. operational practicality
  • Global standardization vs. local business realities
• Capable of driving alignment across organizations with different incentives
• Comfortable making decisions and holding the line once alignment is reached

C. Comfort with Ambiguity & Incomplete Information

• Thrives in environments where scope and design evolve
• Able to:
  • Make progress with incomplete requirements
  • Proactively identify gaps and force clarity
  • Adjust course when required based on business or environmental changes

Principle Level Job Summary
• This role is responsible for leading the strategic planning and management of product support or solution portfolios across their entire lifecycle, aligning them with pricing strategies and ensuring seamless service delivery. The role focuses on driving revenue and margin contributions from a diverse portfolio, thereby ensuring continuous enhancements to business performance. The role defines and executes the function's vision, fosters customer business transformation, and represents services within product development teams. The role also collaborates globally to develop innovative solutions and leads cross-functional initiatives with a significant impact on the services business.

Responsibilities
• Leads and cultivates the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Assumes responsibility for the revenue and margin contributions of a portfolio comprising more than one solution or service.
• Assumes a leadership role in shaping and executing the function’s vision, facilitating customers in their business transformation and the realization of tangible business value from their IT investments.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Utilizes both technical and business acumen to lead intricate cross-functional initiatives with significant impact on the services business.
• Ensures delivery teams are provided necessary guidance to drive accountability and successful program execution, ensuring project success and alignment.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

entity: Sales & Services (70 International)

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

25%

Relocation -

Not Specified

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"