Job Description

MUFG Corporate Markets is seeking a Transformation Consultant to help drive meaningful operational transformation across the organisation.

This role sits at the intersection of business improvement, technology enablement, and delivery, combining the skillset of a Project Manager and Business Analyst. You will work directly with business and technology teams to redesign processes, embed automation and AI-driven efficiencies, and ensure new solutions transition successfully into business-as-usual operations.

This is an ideal opportunity for a hands-on transformation professional who enjoys analysing how work gets done, identifying inefficiencies, and implementing practical improvements that deliver measurable outcomes.

Location

Sydney, CBD

About the Role

As a Transformation Consultant, you will help translate strategic transformation objectives into practical initiatives that improve operational performance, enhance customer outcomes, and create scalable ways of working.

You will partner closely with business teams to rethink processes, embed digital solutions, and build sustainable operating models that deliver long-term efficiency and value.

A key part of the role is ensuring that improvements stick — through clear documentation, ownership models, reporting frameworks, and effective transition into BAU.

Key Responsibilities

Operational Improvement & Transformation

• Work closely with business teams to observe and analyse day-to-day operations, identifying inefficiencies and improvement opportunities.
• Challenge legacy processes and design smarter, more efficient ways of working.
• Apply continuous improvement techniques to streamline workflows and improve service outcomes.
• Support transformation initiatives focused on AI, automation and digitisation.
• Ensure solutions are effectively embedded into BAU, including post-implementation support and benefit realisation.
• Document processes, requirements, and operating models to support sustainable improvements.

Project Delivery

• Lead transformation initiatives from discovery through implementation and operational handover.
• Facilitate workshops to gather requirements and align stakeholders.
• Maintain structured project delivery including timelines, milestones, RAID logs and stakeholder reporting.
• Identify risks, dependencies, and delivery challenges early and manage them proactively.
• Ensure go-live readiness through training, documentation and operational preparation.

Governance & Sustainable Change

• Establish reporting frameworks and performance dashboards to track operational outcomes.
• Build structures that enable teams to own their processes, metrics and improvement cycles.
• Support the transition from transformation program governance into operational governance.
• Work closely with risk and compliance teams to ensure solutions align with regulatory and operational requirements.
  

What We're Looking For

We are looking for a practical, delivery-focused transformation professional who enjoys improving how work gets done.

Key experience includes:

• Experience in business transformation, operational improvement, business analysis or project delivery.
• Ability to analyse complex processes and identify opportunities to improve efficiency and service outcomes.
• Experience working within large or complex organisations, ideally within financial services or similarly regulated industries.
• Strong stakeholder engagement skills with the confidence to challenge existing ways of working constructively.
• Experience documenting business processes, operational procedures and requirements.
• Comfortable working across business and technology teams to implement solutions.

You will also bring:

• A tech-savvy mindset, with an interest in using AI and digital tools to improve the way work gets done.
• The initiative to identify inefficiencies and implement practical improvements
• Comfort using tools to document processes, streamline workflows, and support automation opportunities.
• Strong analytical thinking and attention to detail.
• A proactive, self-starting work style with the ability to operate autonomously.
  

Why Join MUFG Corporate Markets

This role offers the opportunity to be directly involved in shaping the future operating model of the organisation.

You will gain exposure to enterprise transformation initiatives focused on AI, automation and digitisation, while working closely with leaders across the business to deliver tangible improvements.

We offer a collaborative environment where individuals are empowered to challenge the status quo, introduce smarter ways of working, and make a measurable impact.

If you are someone who enjoys reimagining how work gets done and turning ideas into practical outcomes, we would love to hear from you.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.