Job Description

LSS (Large Scale Strategic Program) is part of the Payment Operations organization driving the transformation and change programs and platforms. We are looking for candidates who has leadership, interpersonal, Business Analysis skills with an ability to drive projects in close partnership with Operations, Product and Technology partners. The team has its presence across the Globe and is spearheading the strategic Payment initiatives comprising of platform consolidation and new product build out.

As a Business Analyst within the Transformation & Change Programs / Platforms team, you will spend each day delivering strategic initiatives under tight timelines in a fast-paced, dynamic environment.

Job responsibilities

• Define business requirements for global and domestic payments products
• Document end-to-end process flows across customer, operations, and system interactions
• Capture functional and non-functional requirements across product, operations, compliance, UI, reporting, resiliency, and scalability
• Perform impact analysis to identify required business and operational changes
• Lead and contribute to end-to-end project lifecycle from initiation to implementation
• Review and validate target-state documentation to ensure alignment with requirements
• Track program progress, identify risks, and drive timely resolution with stakeholders
• Anticipate internal and external factors impacting payments strategy and define mitigation plans
• Analyze defects to identify root causes, trends, and operational impact
• Prioritize issues based on severity, client impact, regulatory risk, and timelines
• Evaluate solution options and recommend scalable, sustainable approaches

Required qualifications, capabilities and skills

• 10+ years of experience in Banking or Financial Services
• Strong Payments domain knowledge with experience in large transformation programs
• Demonstrated Business Analysis expertise across complex initiatives
• Experience working in Agile delivery environments, ability to manage multiple priorities with strong time management skills.
• Experience creating and presenting executive-level content
• Proven ability to work in matrix organizations and high-performance teams
• Strong problem-solving, communication, and interpersonal skills
• Ability to influence stakeholders without direct authority
• Strategic mindset with ability to define and execute target operating models
• Strong collaboration skills across Operations, Product, and Technology teams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.