Job Description

Transfer Station Manager - St Helens

A quick look at the role.

The Transfer Station Manager will effectively manage the transfer station, ensuring consistent Health & Safety and Environmental compliance, and delivering first class customer service in line with pre-defined business KPI’s, promoting employee engagement to support continuous improvement in productivity and quality of service provision, through continuous review and improved site profitability, to support business growth and best in class performance.

The Transfer Station Manager is responsible for supporting and delivering the growth strategy for the facilities within their remit, with regards to the commodity sales, identifying and implementing new and best practices to provide a first class customer service.

This role requires medium (6 to 12 months) term planning in conjunction with regional management based upon the Division’s annual Business Plan, as well as to monitor and control the full P&L budget of the facility.

The role has a degree of autonomy, with regards to site specific strategy with regards to growth and development, however operates within the constraints of legislation and company policy and procedure. Where a solution is developed, it must meet Biffa’s health and safety priority with regards to its people and customers and environment. This role has scope to negotiation with regards to third party suppliers, and however is often in conjunction with the regional management.

Why it’s an opportunity not to be wasted.

• Overseeing site adherence to key site processes relating to health and safety, security, employee relations and legislation.
• Ensuring service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
• Supervising, coaching and training the team to produce the highest levels of customer service.
• Promoting open channels of communications with all departments within the Division and the wider Biffa Business, and to proactively and consistently review all processes used by the Transfer Station.
• Defining and supports the development of the staff as a whole by identifying and sharing best practice
• Managing and ensuring compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.
• Agreeing, monitoring and managing the full P&L budget, delegating accountability where appropriate, supporting financial year on year growth of the depot
• Working within cross-divisional teams to provide integrated waste solutions using best practice and through continuous improvement.

Here’s what we require:

• CoTC - Desirable but not essential
• IOSH Certificate - Desirable but not essential
• Extensive experience as Operations Manager or position of similar responsibility in Services or Logistics industry
• People and health & safety management in a unionised environment
• Proven track record of working to clearly defined service delivery KPI’s
• Proven track record of delivering continuous improvement within an operational / service environment
• P&L experience
• Lean Management Understanding
• Good transport / logistics knowledge

Interview Date: Wednesday 15th April 2026

Benefits

And here’s why you’ll love it at Biffa.

• Competitive salary
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Medical and dental scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme.
• Plus, much more……

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.