Job Description

Job Type
Full-time
Description

The Transcript Production Specialist is responsible for formatting and producing final transcripts to clients, promptly responding to client requests, tracking orders, and updating notes in our database.

TRANSCRIPT PRODUCTION SPECIALIST ESSENTIAL FUNCTIONS:

• Prioritize and process transcripts in order of due date and in accordance with federal, state and local guidelines
• Priority focus on Texas State and California State jobs, including:

-Texas State certification verification

-Texas State certification filing

-Coordination of required hard bound shipping for Texas State jobs.

-Coordination of 30 day R&S hard bound shipping for California State jobs.

• Primary processor of Out of Town (OOT), City of Elgin, and Special format transcripts.
• Process after-the-fact transcript modifications and designations
• Communicate with reporters regarding transcript status, orders and client requests
• Convert transcript files into various file types and link exhibits to same
• Create and send errata sheets
• Email and upload transcript files to clients’ online repository
• Coordinate shipping of hardbound transcripts, exhibits and videos to clients
• Deliver videoconference recordings
• Promptly respond to client questions and requests via email and/or phone
• Submit billing processing form to billing department with job specifications
• Enter job notes in Reporter Base – any update to the job process should be documented
• Other duties as assigned

TRANSCRIPT PRODUCTION SPECIALIST LOCATION:

Fully Remote

TRANSCRIPT PRODUCTION SPECIALIST SHIFT:

Monday-Friday 1:00pm - 9:00pm EST

TRANSCRIPT PRODUCTION SPECIALIST COMPENSATION:

$19.00 - $22.00 per hour

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Requirements

• College degree or a minimum of 2 years in a customer service environment.
• Must have good written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
• Strong attention to detail required.
• Must have a team-spirited, positive personality.
• Must be able to work in a professional and confidential environment.

EOE M/F/D/V

Salary Description
$19.00 - $22.00 per hour