“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.
KEY RESPONSIBILITIES:
People
· Exceed customer expectations by anticipating, understanding, and meeting their needs
· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
· Maintain good relationships with service providers.
Operations
· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
· Enter data and shipment updates accurately, and timely.
· Manage timely deliveries based on shipment requirements.
· Account for all special handling requirements for value-added services.
· Account for all pertinent shipment documentation.
· Meet KPI standards in accordance with Company and Product procedures.
· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Customer
· Access and follow all current customers’ standard operating procedures.
· When necessary, communicate with the consignee professionally and clearly.
· Execute a superior customer service experience.
· Support the transition of new business/updates to existing business.
Finance
· Maintain awareness of market competitive costs.
· Support the audit of local service provider invoices.
· Support the management of overtime, expenses, and cost.
· 6 months to 1-year related experience
· Effective interpersonal skills, including proven verbal and written skills.
· Detailed oriented with ability to manage multiple job functions with minimal supervision
Expeditors offers excellent benefits:
Pay range 46,000 CAD to 49,000 CAD per annum
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
