Job Description

Join a dynamic operations team where precision and pace matter. You will help process daily document and remittance transactions that support accurate customer account activity. If you enjoy structured work, clear procedures, and measurable quality goals, this role offers consistent opportunities to learn and grow.

As a Transactions Specialist II in our Transaction Processing Operations team, you will process and service document-based transactions with accuracy and efficiency. You will support daily transaction workflows by extracting remittances, capturing key data, and following customer instructions to ensure timely posting. You will also help identify issues early, escalate non-routine items appropriately, and contribute to process improvements within a structured, supervised environment.

Job responsibilities

• Extract checks and remittances from envelopes and prepare items for processing.
• Enter remittance, check, and invoice information using an image-based processing platform in accordance with customer instructions.
• Follow established routines and procedures to process, clear, and service transactions accurately and on time.
• Review detailed processing instructions (simple to complex) and apply strong attention to detail to meet deadlines.
• Respond to customer inquiries and requests related to transactions and account activity, supporting a positive customer experience.
• Escalate non-routine issues to senior team members, providing clear details and suggested next steps when appropriate.
• Support continuous improvement efforts, including using approved automation and artificial intelligence capabilities to optimize transaction workflows.

Required qualifications, capabilities and skills

• High school diploma / Senior High School (K to 12) completion or equivalent (GED).
• Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions.
• Demonstrated ability to handle customer inquiries and requests with a focus on a positive customer experience.
• Experience escalating non-routine issues by applying judgment and past similar-case experience to identify potential solutions.
• Developing proficiency in artificial intelligence and automation, with experience applying these capabilities to optimize transaction processes.
• Familiarity with market products and industry regulations, with the ability to apply this knowledge to support compliant transaction activity.
• Ability to meet required keyboarding/data-entry standards: 100% accuracy in validating/verifying information, numeric typing speed of 8,000 keystrokes per hour, and alpha keying of 40 words per minute with 100% accuracy.
• Ability to perform data entry from machine-printed and handwritten sources, including balancing one payment to multiple items of detail to prevent downstream errors.
• Ability to identify and correct inaccuracies by comparing/verifying data capture and system output presented on screen.
• Ability to work under pressure to meet deadlines and productivity/quality goals, including flexibility to work overtime and a rotating schedule in a 24/7 work environment.

Preferred qualifications, capabilities and skills

• Familiarity with (or developing knowledge of) automation and process optimization tools or technologies.
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.