Job Description

Help protect customers and the firm by ensuring deposits made through self-service channels are accurate and negotiable. Join a fast-paced, technology-driven team known for strong controls and continuous improvement.

As a Transactions Specialist II in Deposit Review Operations (DRO) within Payment Services, you will review transaction images deposited through self-service platforms (e.g., ATMs and Mobile Quick Deposit) for negotiability criteria. You’ll use multiple computer applications to complete work in a high-production environment with defined quality and performance standards. This role requires comfort with detailed procedures, repetitive workflows, and strong focus on speed and accuracy. You’ll also have opportunities to cross-train with our Exceptions & Returns team after mastering core responsibilities.

Job responsibilities

• Review check/deposit images from self-service platforms for negotiability criteria
• Apply established guidelines and decision criteria consistently and accurately
• Meet targeted production and quality performance standards in a fast-paced environment
• Navigate multiple computer applications to complete technology-based processing tasks
• Follow detailed procedures and step-by-step instructions with high attention to detail
• Identify exceptions/issues and take appropriate action based on documented criteria
• Maintain accuracy while processing work in a specific, repetitive sequence
• Partner closely with the Exceptions & Returns team to support end-to-end outcomes
• Participate in cross-training and cross-utilization opportunities as available
• Support business needs through overtime as required

Required qualifications, capabilities, and skills

• High School Diploma or GED
• Ability to work effectively in a production environment with performance metrics
• Strong attention to detail with a focus on accuracy and risk awareness
• Self-motivated and dependable; able to consistently meet monthly targets
• Comfort working in a repetitive, structured workflow with clear procedures
• Basic knowledge of banking transactions and check handling/autonomy concepts
• Computer familiarity and dexterity (keyboard/mouse, multiple applications)
• Strong analytical and problem-solving skills
• Ability to follow written instructions and make decisions using established criteria
• Flexibility to work overtime as needed

Preferred qualifications, capabilities, and skills

• Proficiency with Windows operating systems
• Experience with Microsoft Office tools
• Prior experience in banking operations, transaction processing, or back-office functions
• Experience working with quality and productivity targets in a high-volume environment

Schedule: Thursday, Friday, Monday, 10am – 6:30pm in office and Saturday and Sunday 8am-4:30pm work from home

Shift differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans