Job Description

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Why Choose Inspire Communities?

At Inspire Communities, we empower our employees to grow, succeed, and make a difference—both in our communities and in their careers. If you’re looking for a rewarding role where your work is valued, apply today!

Job Summary:

The Transaction Specialist reports to the Sr. Manager, Titling, Transactions, and Lease Administration and plays a critical role in supporting the Company Sales team and Community Manager(s) in fulfilling manufactured home purchases in compliance with federal and state laws. This team member’s primary responsibility is to be the primary liaison between the escrow companies, and mortgage brokers.

What You'll Do

• Collaborate with internal and external teams to develop standard operating procedures for deposits placed by potential residents for home sales.
• Ensure all operating procedures are executed properly by the Sales Team and Community Managers.
• Act as the primary liaison with lender representatives to ensure all conditions, information, and lines of communication flow in a timely manner between the customer, salesperson, and lender underwriter throughout the home sale process.
• Coordinate online webinars for lender-specific training.
• Standardize home purchase and sale forms by state and prepare them for upload into Back Office (BO).
• Onboard new communities and existing lenders into BO.
• Monitor the transactions email account to ensure communities receive effective feedback and support.
• Conduct training for Community Managers and Sales Team members on policies, procedures, sales paperwork, and lender closing documentation across all regions.
• Perform other duties as assigned.

What We're Looking For

• Superior analytical skills to break down complex problems, gather information from multiple sources, and organize that information for analysis.
• Must be a strong written and oral communicator to clearly express ideas, information, and/or concerns with a highly professional, enthusiastic demeanor and energy level.
• Outstanding adaptability and problem-solving skills to minimize any concerns effectively under little or no supervision.
• Excellent interpersonal skills with a meticulous attention to detail.
• Must have a strong, concentrated focus on customer service, consistency, respect, and integrity to keep resident and Company information confidential, consistent with Company policies and values, and constantly demonstrative of sound business ethics.
• Must have a proficient understanding of Fair Housing to ensure compliancy with the ECOA (Equal Credit Opportunity Act) and the FCRA (Fair Credit Reporting Act).
• Must have strong organizational skills to plan and schedule meetings, conferences, teleconferences as needed.
• Must be proficient in all Microsoft Office applications as well as applications related to the specific position.
• The ability to develop and maintain strong relationships, credibility, and rapport when relating to others in an honest and straightforward manner to further cooperation, trust, and respect.
• The ability to manage multiple projects simultaneously and have a high degree of self-control to maintain a composed, reasonable approach when faced with controversial issues and pressing time demands.
• The availability to work a flexible schedule (this position may require some overnight travel to other offices and communities across the US).

What We Offer

At Inspire Communities, we value our employees just as much as we value our residents. We offer the following benefits to our full-time (30+ hours per week) employees:

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources
• Professional development resources and opportunities, including tuition reimbursement for qualifying programs

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email careers@inspirecommunities.com with your request.