Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Location: Rochester Operations Center

Pay Rate: $21.00 per hour - negotiable with experience

The Transaction Specialist plays a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.

Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.

Credit Union Knowledge:

• Maintain knowledge and understanding of credit union’s overall strategic plan and priorities
• Maintain high level of knowledge of credit union policies
• Maintain high level of credit union product and services offerings
• Maintain detailed knowledge of departmental policies
• Ability to detect and research any deficiencies and make recommendations accordingly

Member Service:

• Ensure member inquiries are responded to and resolved immediately whenever possible
• Provide support, as needed, for escalated member needs
• Support and educate staff to provide superior member service

Loan Servicing Transaction Specialist - Including but not limited to:

• Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan
• Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency
• Post all incoming checks to include but not limited to
• Payments
• Payoffs
• Deposits
• GLs
• Complete any miscellaneous requests in writing to include check withdrawal, wire transfers

Training and Documentation:

• Consistently review procedures and business practices to keep current with technological advances
• Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed

Reporting:

• Contribute to monthly, quarterly, and year-end reporting.

Compliance:

• Ensure all mail operation responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.

NCUA, State of NH, Internal, Investor, and MI Audits

• Assist in preparation of requested documentation for audit
• Maintain reporting throughout the year that will be used for audit review
• Implement suggested modification of process as mandated by audit review

Systems and Projects:

• Full comprehension of the core system
• Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.
• Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.
• Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union.
• Perform other duties as assigned.

Required Knowledge and Skills:

• Superior member service skills and professionalism
• Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.
• Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.
• Strong problem solving and analytical skills.
• Ability to work independently and in a team environment.
• Ability to communicate clearly and effectively verbally and in writing.
• Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
• Willingness to work extended hours, including weekends, as responsibilities require.
• Flexibility in a hybrid work environment
• Ability to prioritize and organize work duties

Education/Experience/Certifications:

Education: High School diploma or equivalent required

Experience: Enter experience and years of experience. Required? Preferred?

Certification(s): Minimum 1-year experience in a related field desired. Financial industry experience desired. Customer service experience desired.