Job Description

Bring your expertise to a team that supports critical payment processing activities and delivers timely, accurate outcomes for clients.
You will work in a fast-paced environment focused on strong controls, operational excellence, and continuous improvement.

Join a collaborative team where your attention to detail and sound judgment help maintain a resilient operating environment.

As a Cash Operations Transaction Processing Specialist in the Cash Operations team, you will support day-to-day payments processing activities while helping maintain a strong control environment.
You will monitor and complete deliverables accurately and on schedule, and communicate clearly with internal partners and clients on pending items and impacts.
You will log, track, and resolve inquiries within required timeframes and escalate issues promptly when risks to service or controls arise.
You will partner with peers to adopt best practices and improve process execution and consistency.

Job Responsibilities:

• Strengthen and monitor control environment
• Ensure all deliverables are completed correctly and issued to clients per timetable
• Provide timely information to stakeholders and clients on pending requests and possible impacts to other processes
• Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
• Identify and escalate issues in a prompt and timely manner which may impact service
• Adopt best practices by partnering with other transaction processing teams
• Work closely within the team to ensure all the daily activities and checklists are completed
• Escalate issues and challenges on time
• Maintain control of the environment in respect of JPMorgan & Chase Co. policies and the local regulatory rules

Required qualifications, capabilities, and skills:

• Experience with International Payment Processing Operations

• Excellent written and oral communication skills
• Bachelor’s degree
• Strong PC skills, including knowledge of Microsoft Office Suite

Preferred qualifications, capabilities, and skills:

• Experience in back-office operations within a bank or payments operations environment, including exposure to supervisory routines (where applicable).
• Experience in back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor desired
• Working knowledge of SWIFT and international payment conventions and practices is preferred

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.