Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting credit analysts and relationship managers in underwriting and servicing specialized credit products. Key responsibilities include expertise in product functionality and user experience as well as handling more complex inquiries, contributing to product improvement feedback loops, and training initiatives. Job expectations include coaching entry-level product specialists.

This role sits within the Merchant Services Credit & Transactional Risk organization, on the Strategies, Models & Enablement team, and offers an exciting opportunity to work at the intersection of platform execution, risk strategies and transaction monitoring technology.

The successful candidate will play a key role in safeguarding the integrity of Transaction Risk Monitoring platforms, ensuring that case management platforms and rules engines operate accurately, consistently and at-scale. This role is ideal for a highly motivated individual with a passion for technology, risk management and building automated processes.

The selected candidate will partner closely with technology, line-of-business, and strategy teams, supporting both integrated and independent release cycles through UAT and regression testing. This role offers meaningful opportunities to grow into more advanced analytical and strategy responsibilities based on demonstrated performance.

Primary Responsibilities

• Perform User Acceptance Testing (UAT) and regression testing for Transaction Risk Monitoring platforms and rules engines to ensure accuracy, stability, and alignment with business requirements
• Validate rule logic, data inputs, and system outputs to confirm end-to-end integrity of risk decisioning
• Identify, document, and help resolve defects, inconsistencies, or gaps in system behavior
• Partner closely with technology teams to support platform enhancements, releases, and ongoing system performance
• Contribute to the continuous improvement of testing frameworks and processes, with a focus on scalability and efficiency
• Identify and help implement opportunities to automate testing, monitoring, and control processes, reducing manual effort and improving consistency
• Support the development of repeatable, scalable testing and validation frameworks
• Contribute to broader process transformation initiatives, leveraging technology to improve speed, quality, and control
• Support the implementation and execution of transaction risk rules and strategies, ensuring accurate deployment within monitoring platforms
• Partner closely with risk strategy, analytics, and technology teams to ensure alignment between business intent and system execution
• For high-performing candidates, contribute to strategy refinement and rule development over time

Required Qualifications

• Demonstrated analytical mindset with strong attention to detail and problem-solving ability
• Experience and proficiency working with data, systems, or testing environments
• Experience and proficiency working with tools such as SQL, Python, SAS, or similar is highly desirable
• Proven experience and demonstrated success in automation, scripting, and process optimization
• Strong interest in technology platforms, rules engines, and system-driven decisioning
• Ability to work independently in a fast-paced, dynamic environment with evolving priorities
• Strong communication skills, with the ability to clearly document findings and collaborate across teams
• Self-starter with a strong sense of ownership and curiosity

Desired Skills

• Experience or exposure to UAT, regression testing, or system validation processes
• Familiarity with risk management, fraud detection, or transaction monitoring concepts
• Exposure to rules-based engines or decisioning platforms
• Experience working in financial services, payments, or fintech environments
• Bachelor’s degree in a quantitative or technical field such as mathematics, statistics, computer science, engineering, economics, or finance (or equivalent practical experience)

Skills:

• Attention to Detail
• Collaboration
• Collateral Management
• Data Collection and Entry
• Due Diligence
• Data and Trend Analysis
• Issue Management
• Monitoring, Surveillance, and Testing
• Problem Solving
• Recording/Organizing Information
• Active Listening
• Adaptability
• Audit Planning
• Fraud Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40