Job Description

Job family:

• Responsible for delivering cash or securities operations servicing clients. May concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations ...). May also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.

General Description:

• Responds independently to highly complex inquiries, including those of a transversal nature impacting one’s own domain.
• Can be a main contact point for a key client or a group of key clients in terms of responding to their inquiries and doing proactive services

Role:

• Demonstrate an in-depth knowledge of one’s own stream, the underlying operations and a core knowledge of other services/domains as to how it impacts one’s own stream.
• Can do a training (both internal and external) on different subjects within one’s own stream aside from coaching newcomers in their responses.
• Has a core understanding of the business of the client, how they are organized within a certain stream, for which they are a liaison.
• Works and constantly coordinates with different stakeholders internally, specifically account managers and operations, in solving service issues (generally non-structural) and escalations.
• Representing the client internally in raising awareness internally on service improvements (including those requiring a structural change)
• Can prepare and lead a client meeting in own domain of expertise. Can contribute to the preparation and assist to client meetings.
• Actively contributes to the continuous improvement by running problem solving sessions in terms of solving clients’ issues, quality or performance benchmark defects or at least successfully identifying the problem and different areas of consideration in its solution. Quality or performance benchmark defects.
• Has a comprehensive view and consistently applies the best practices and procedures in terms of how best to respond/communicate to clients.
• Can identify quality issues in CS responses and propose constructive solutions to address this.
• May work on specific initiatives in Client Service such as those in relation to service and quality analysis, call efficiency, etc.

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear